Subject: RE: Collection Arrangement Request(WWD Item) - 6220510719
From: EcomRDC babyshop5 <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Jessie Caparas <[email-masked]>
Cc: Malik Ismail <[email-masked]>, Zahir Shaikh <[email-masked]>, Shatakshi Pandey <[email-masked]>, Bsj Nf <[email-masked]>, Sachin Maheshwari <[email-masked]>, Sulaiman Rehman <[email-masked]>
Date: Thu, 19 Nov 2020 11:04:06 +0000

Dear Team,

The subject order item received in WMS.
Please proceed.

Thanks & regards,
Akram Shaik

From: EcomRDC babyshop5
Sent: Thursday, November 12, 2020 7:45 AM
To: Apoorv Joshi; Jessie Caparas
Cc: Malik Ismail; Zahir Shaikh; Shatakshi Pandey; Bsj Nf; Sachin Maheshwari; Sulaiman Rehman
Subject: RE: Collection Arrangement Request(WWD Item) - 6220510719

Dear Team,

The subject order item received from customer, but unable to process in WMS.
Please provide correct RMA number.

Please find the below screen shot.

Thanks & regards,
Akram Shaik
From: Apoorv Joshi [mailto:[email-masked]]
Sent: Thursday, November 12, 2020 12:04 AM
To: Jessie Caparas
Cc: Malik Ismail; Zahir Shaikh; EcomRDC babyshop5; Shatakshi Pandey; Bsj Nf; Sachin Maheshwari; Sulaiman Rehman
Subject: Re: Collection Arrangement Request(WWD Item) - 6220510719

External email sender, please take precaution.
Hi Jessie,

Customer is now saying that they have returned the item since Oct 19, 2020 and the refund is still not processed. They are insisting that the same is done on priority.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "ecomrdc babyshop5" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Zahir Shaikh" <[email-masked]<mailto:[email-masked]>>, "Shatakshi Pandey" <[email-masked]<mailto:[email-masked]>>, "bsj nf" <[email-masked]<mailto:[email-masked]>>, "sachin maheshwari" <[email-masked]<mailto:[email-masked]>>, "Sulaiman Rehman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 7, 2020 9:32:39 AM
Subject: RE: Collection Arrangement Request(WWD Item) - 6220510719

Dear Team,

Still same unable to process in WMS, we already escalate IT team under ticket no-INC0883837.

Thanks & regards,
Akram Shaik
From: Jessie Caparas
Sent: Friday, November 06, 2020 11:21 AM
To: Apoorv Joshi; EcomRDC babyshop5
Cc: Malik Ismail; Zahir Shaikh; Shatakshi Pandey; Bsj Nf; Sachin Maheshwari; Sulaiman Rehman
Subject: RE: Collection Arrangement Request(WWD Item) - 6220510719

@EcomRDC babyshop5<mailto:[email-masked]>

Can you try to receive return for RMA # 1000085439

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 6, 2020 12:05 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: EcomRDC babyshop5 <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Zahir Shaikh <[email-masked]<mailto:[email-masked]>>; Shatakshi Pandey <[email-masked]<mailto:[email-masked]>>; Bsj Nf <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Sulaiman Rehman <[email-masked]<mailto:[email-masked]>>
Subject: Re: Collection Arrangement Request(WWD Item) - 6220510719

External email sender, please take precaution.
Hi Jessie,

Please update on the below case. The refund has still not processed for the item that was collected.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "ecomrdc babyshop5" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Zahir Shaikh" <[email-masked]<mailto:[email-masked]>>, "Shatakshi Pandey" <[email-masked]<mailto:[email-masked]>>
Cc: "bsj nf" <[email-masked]<mailto:[email-masked]>>, "sachin maheshwari" <[email-masked]<mailto:[email-masked]>>, "Sulaiman Rehman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 20, 2020 3:36:10 PM
Subject: RE: Collection Arrangement Request(WWD Item) - 6220510719

@Shatakshi Pandey<mailto:[email-masked]>

Seems that team is having a concern receiving a return for GDMS orders.

Can you please check.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Jessie Caparas
Sent: Tuesday, October 20, 2020 2:04 PM
To: EcomRDC babyshop5 <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Zahir Shaikh <[email-masked]<mailto:[email-masked]>>
Cc: Bsj Nf <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Sulaiman Rehman <[email-masked]<mailto:[email-masked]>>
Subject: RE: Collection Arrangement Request(WWD Item) - 6220510719
Importance: High

@Zahir Shaikh<mailto:[email-masked]>

Can you please check and advise on the below concern?

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: EcomRDC babyshop5 <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 20, 2020 11:44 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Bsj Nf <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Sulaiman Rehman <[email-masked]<mailto:[email-masked]>>
Subject: RE: Collection Arrangement Request(WWD Item) - 6220510719

Dear Team,

The below mention RMA unable to process in WMS.
So kindly check and provide correct RMA.

Thanks & regards,
Akram Shaik

From: Jessie Caparas
Sent: Tuesday, October 20, 2020 9:04 AM
To: EcomRDC babyshop5; Apoorv Joshi
Cc: Bsj Nf; Sachin Maheshwari; Sulaiman Rehman
Subject: RE: Collection Arrangement Request(WWD Item) - 6220510719
Importance: High

@EcomRDC babyshop5<mailto:[email-masked]>

RMA # 1000085439

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: EcomRDC babyshop5 <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 20, 2020 8:56 AM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Cc: Bsj Nf <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Sulaiman Rehman <[email-masked]<mailto:[email-masked]>>
Subject: RE: Collection Arrangement Request(WWD Item) - 6220510719

Dear Team,

The subject order item collected from customer.
Please provide RMA.

Thanks & regards,
Akram Shaik

From: Apoorv Joshi [mailto:[email-masked]]
Sent: Monday, October 19, 2020 6:53 PM
To: Sachin Maheshwari
Cc: Bsj Nf; Jessie Caparas; EcomRDC babyshop5; BS Cod Jeddah; Moosa Yusuf; Navaz Nt; Umapathi Venkatachalam
Subject: Re: Collection Arrangement Request(WWD Item) - 6220510719

External email sender, please take precaution.
Hi Sachin,

Hope you are doing good.

Customer has informed that a technician visited her today and the whole crib was collected. Please assist in checking if the same has been received at the warehouse, if so, kindly assist in processing the following RMA: 1000085439.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "sachin maheshwari" <[email-masked]<mailto:[email-masked]>>
To: "bsj nf" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "ecomrdc babyshop5" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "BS Cod Jeddah" <[email-masked]<mailto:[email-masked]>>, "Moosa Yusuf" <[email-masked]<mailto:[email-masked]>>, "navaz nt" <[email-masked]<mailto:[email-masked]>>, "Umapathi Venkatachalam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 18 October, 2020 11:27:08
Subject: RE: Collection Arrangement Request(WWD Item) - 6220510719

Hi @EcomRDC babyshop5<mailto:[email-masked]>,

Can you pls take this up & resolve the issue.

Regards,
Sachin

From: Bsj Nf <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 17, 2020 7:23 AM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; BS Cod Jeddah <[email-masked]<mailto:[email-masked]>>; Moosa Yusuf <[email-masked]<mailto:[email-masked]>>; Navaz Nt <[email-masked]<mailto:[email-masked]>>; Umapathi Venkatachalam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Collection Arrangement Request(WWD Item) - 6220510719

Hi
@Sachin Maheshwari<mailto:[email-masked]>-Sir
Please we check the below order screen status we are unable to Jed-Bs-GDMS and check with the order to Riyadh territory for kind your information.

Best Regards,
HARUN
Babyshop GDMS Operation
Jeddah-2113
Mob-0544358297
From: Sachin Maheshwari
Sent: Friday, October 16, 2020 2:09 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Bsj Nf <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Collection Arrangement Request(WWD Item) - 6220510719

Hi @Bsj Nf<mailto:[email-masked]>,

Pls arrange to process return.

Regards,
Sachin

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 16, 2020 12:12 AM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Bsj Nf <[email-masked]<mailto:[email-masked]>>
Subject: FW: Collection Arrangement Request(WWD Item) - 6220510719
Importance: High

@Sachin Maheshwari<mailto:[email-masked]>

The attach photo shows the item is faulty.

Please advise if we can send our team to pick it up for refund?

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 11, 2020 5:46 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Collection Arrangement Request(WWD Item) - 6220510719

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6220510719
Item ID: 162392913 - - Delta Skylar 3-in-1 Convertible Crib with Bed Guard

The customer has received the item and it is damaged as shown in the picture. Please assist in arranging the collection for this on priority as the same has been raised under Child Ticket: 1489883 and it is pending since 19 days. The recent update was from Arish Laila.

Kindly look into this and assist in arranging this collection. Thank you for your help!

Regards,
Apoorv
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cecomrdc.babyshop5%40landmarkgroup.com%7C711d86c6eb314c4b218008d88685624a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637407254733618181%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Vzhh%2FRXYWa2qAGN0sADshnHhEBjnkhD28a5ya4rpp2c%3D&reserved=0>
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com