Subject: New Reply Received - Returns
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 19 Nov 2020 10:21:19 +0000

Hi Apoorv Joshi,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">Hi,<div dir="auto"><br></div>
<div dir="auto">Is there any update on my return?</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, Nov 13, 2020, 8:40 PM Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Triya,</div>
<div><br></div>
<div dir="ltr">Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div dir="ltr"><br></div>
<div dir="ltr">We sincerely apologize for the delay in getting back to you however, we have checked and it appears that the items that you have returned are on the way back to our warehouse at this time. Once we have received them back at the warehouse a refund for the same will be processed within 1-2 business days of quality check. Once the refund has processed you will receive an email notification for the same.</div>
<div dir="ltr"><br></div>
<div dir="ltr">Please simply use the refund amount at the time of checking out by selecting "Pay with My Credits" and it will take the refund value off the price of your order. </div>
<div dir="ltr"><br></div>
<div dir="ltr">​You can track the return here: <a href="https://www.aramex.com/us/en/track/shipment-details?q=c2hpcG1lbnRJZD03NDg3ODc0MzUmcHJvZHVjdEdyb3VwPURPTSY%3d-sljvypFpTzM%3d" rel="noreferrer" target="_blank">https://www.aramex.com/us/en/track/shipment-details?q=c2hpcG1lbnRJZD03NDg3ODc0MzUmcHJvZHVjdEdyb3VwPURPTSY%3d-sljvypFpTzM%3d</a>
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<div dir="ltr"><br></div>
<div dir="ltr">We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!</div>
<div dir="ltr"><br></div>
<div dir="ltr">Thank you for shopping with us and have a great evening! Stay Safe!</div>
<div dir="ltr"><br></div>
<div dir="ltr">Your Friends,</div>
<div dir="ltr">The Support Team</div>
</div></div>

	

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1679449