Subject: Refund not processed completely - 9797917194
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 19 Nov 2020 02:13:31 -0700 (MST)

Hi Jessie, 

Kindly assist us on the below case as customer claiming that he has returned 12 item. but in hybris there is a Good well RMA created by Suha Ali only for 7 items. 

The items that are pending for the refund are: 

1. 162336337 - AED 35.00 
2. 162336328 - AED 35.22 
3. 162336660 - AED 25.15 
4. 162336665 - AED 25.15 
5. 162451042 - AED 25.15 

Kindly assist us on the case. 

Regards, 
Fauzan 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Tuesday, October 27, 2020 4:54:19 AM 
Subject: Refund not processed completely - 9797917194 

Dear Team, 

With regards to above mentioned Order ID, the customer is complaining that she has refunded 12 items while the refund has been done for only 7 items. 

The customer complained for 3 orders in ticket id 1610406, and Suha Ali has created a Goodwill RMA for rest of the 2 orders and partly for this order. 

The items that are pending for the refund are: 

1. 162336337 - AED 35.00 
2. 162336328 - AED 35.22 
3. 162336660 - AED 25.15 
4. 162336665 - AED 25.15 
5. 162451042 - AED 25.15 

Kindly assist. 

Regards, 
Nikhil.