Subject: Re: RE: Status update as NDR and process the refund Case id - 1705840 Order Number: 6236707807
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 Nov 2020 08:32:47 +0000

Dear Vishwajeet,      We request you to share the feedback over the previous mail. Should we not hear from you in next business day we will proceed with the ticket closure.    You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/4a2a8c70db999f67b6d0922e82fdb86878fed1e2cd8c261edec4bab7d2ff384d or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.     Thanks and Regards,     Skand Singh Technical Engineer | FarEye       Call: +91 70-6595-6595  || www.getfareye.com    Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.       
                           
                            On
                            Wed, 18 Nov at  2:19 AM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Vishwajeet, 
   
 Please approve the above request by Mr. Imran. 
   
 @Imran, please share the timestamp corresponding to which the RTO status needs to be published for the AWB so that we can proceed further with the request once approved by Mr. Vishwajeet. 

 
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/4a2a8c70db999f67b6d0922e82fdb86878fed1e2cd8c261edec4bab7d2ff384d or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

    

Thanks,     
Shailesh Bisht,    
 Technical Engineer 

FarEye- Enabling Digital Logistics Call: +91 70-6595-6595 

 

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 Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

                           
                            On
                            Wed, 18 Nov at  1:58 AM
                            ,  Mohd Imran <[email-masked]>  wrote:

@FarEye Support

@Vishwajeet Singh, 

 

 Please help us to mark below order as RTO. As per courier shipment returned to warehouse. 

 

 Case id - 1705840 

 Order Number: 6236707807 

 Order Created: 10/29/2020 

 Tracking id - Z2157856 

 

 

 
 
Regards,

 
 Mohd. Imran 

 Customer Support WEB TEAM. 

 Landmark Tower, Dubai 

 +971-45172116 

 

 

 
From: Seeta Seeta <[email-masked]>  
Sent: Wednesday, November 18, 2020 12:23 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Fauzan Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]> 
Subject: Re: Status update as NDR and process the refund Case id - 1705840 Order Number: 6236707807 

 

   

External email sender, please take precaution.

 

 
 Hi Team, 

 

   

 
 Please assist us to close the case. 

 

   

 
 Thanks & Regards, 
Seeta Kunwar 

 

 

 

From:
"Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 18 November, 2020 01:51:04 
Subject: Status update as NDR and process the refund Case id - 1705840 Order Number: 6236707807

 

   

 

 Hi Team, 

 

 
 
 Problem statement: Refund Not initiated yet 

 

 
 
 Case id - 1705840 

 
 
 Order Number: 6236707807 

 
 
 Order Created: 10/29/2020 

 
 
 Tracking id - Z2157856 

 

 
 
 Assistance Required: Update the order status as Not delivered and Process the refund on priority 

 

 
 
 Kindly note that as per tracking the item has been returned to the warehouse on 11/11/2020 still the refund for the same has not been initiated. 

 

 
 
 Regards, 

 
 
 Manish 

 

  

 

 
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