Subject: Re: Cancelled RMA: 6224061562
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Algaili Ahmed <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 19 Nov 2020 00:18:24 -0700 (MST)

Refunded update customer and close the case 

From: "Jessie Caparas" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Algaili Ahmed" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, 19 November, 2020 12:23:13 
Subject: RE: Cancelled RMA: 6224061562 

[ mailto:[email-masked] | @Fauzan  Ahmad . Musalman ] 

Recreate RMA as goodwill and mention the return AWB in the notes. 

In the old RMA field, please mention 1000003540 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Fauzan Ahmad . Musalman <[email-masked]> 
Sent: Thursday, November 19, 2020 9:54 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Algaili Ahmed <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: Cancelled RMA: 6224061562 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Kindly assist us on the below case the items has been collected and delivered to Conloc . 

Order ID: 6224061562 

Return tracking ID: 46179107435 

RMA: 1000003540 

Regards, 

Fauzan 

From: "Algaili Ahmed" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 16 November, 2020 08:42:31 
Subject: Cancelled RMA: 6224061562 

Hi Team, 

As per customer, he created a return request and the item has been collected but the RMA was cancelled. Kindly check on the following details and do the needful. 

Order ID: 6224061562 

Return tracking ID: 46179107435 

RMA: 1000003540 

Thank you for your help. 

Regards, 

Algaily. 

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