Subject: RE: Hybris Ticket - RV / MC-tickets to close
From: Mohammad Shababe Quamar <[email-masked]>
To: "Rashid Gafoor Kaskar" <[email-masked]>, Jessie Caparas <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Rawan Barghouth <[email-masked]>, "[email-masked]" <[email-masked]>, Saeed Khawaldeh <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Reddy Prasad <[email-masked]>, Harish Thakor <[email-masked]>, Mustafa Chakki <[email-masked]>
Date: Wed, 18 Nov 2020 21:10:42 +0000

Hi @Rashid Gafoor  Kaskar<mailto:[email-masked]>

Escalated with Hybirs team to close these tickets. - https://landmark.atlassian.net/browse/REL-127037

Looping in @seeta.seeta<mailto:[email-masked]> @Apoorv Joshi<mailto:[email-masked]> @Shakeeb Arsalan<mailto:[email-masked]> @Rawan Barghouth<mailto:[email-masked]> @[email-masked]<mailto:[email-masked]> @Saeed Khawaldeh<mailto:[email-masked]> FYI.

Thanks.
Shababe Quamar

From: Rashid Gafoor Kaskar <[email-masked]>
Sent: Wednesday, November 18, 2020 6:55 PM
To: Jessie Caparas <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Reddy Prasad <[email-masked]>; Harish Thakor <[email-masked]>; Mustafa Chakki <[email-masked]>
Subject: RE: Hybris Ticket - RV / MC-tickets to close

Hi,

Please find the below status of 214 pending tickets.

Kindly arrange to close the tickets in attached file with ticket to close remark as "yes"

" Not Captured" we will send it to bank and refund will be done in 3 working days.

"Need deduction details", we dint find realization in bank for those orders. Please provide us with customer bank statement to check and take action on those orders.

"Credit card refund", please escalate to IT as nit belong to KNET finance team.

"Cash refund done to customer", please arrange to close from backend.

KNET TICKETS STATUS
Row Labels
Count of OrderNumber
Cash refund done to customer
3
cash refund to customer
2
credit card refund
8
need deduction details
23
not captured-letter to bank
30
refunded
148
Grand Total
214

Regards,

Rashid Kaskar,
F&A,
Landmark Group,
Kuwait
(O)  : +965 22909909 Ext 1404

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 18, 2020 8:04 AM
To: Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>
Subject: RE: Hybris Ticket - RV / MC-tickets to close
Importance: High

Thanks @Rashid Gafoor  Kaskar<mailto:[email-masked]>

Sending them over to Hybris team to close.

Hope to get all back logs cleared tomorrow.

https://landmark.atlassian.net/browse/REL-126780<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fbrowse%2FREL-126780&data=04%7C01%7CMohammad.Quamar%40landmarkgroup.com%7Cf1d965bf2d6e47e1ee8c08d88bd1f7fe%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637413081344094730%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=myjsVI7%2Bq5bjTqtoUU6W64zKU5gy3bvkK7MyjaJU%2FN8%3D&reserved=0>

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 17, 2020 7:28 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>
Subject: RE: Hybris Ticket - RV / MC-tickets to close

Hi,

Please arrange to close the tickets in attached file with ticket to close remark as "yes"

Remaining tickets we are working and will try to complete by tomorrow.

Regards,

Rashid Kaskar,
F&A,
Landmark Group,
Kuwait
(O)  : +965 22909909 Ext 1404

From: Rashid Gafoor Kaskar
Sent: Tuesday, November 17, 2020 3:46 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>
Subject: RE: Hybris Ticket - RV / MC-tickets to close

Hi Jessie,

We need the deduction details in customer bank statement, so we can validate in our records.

Regards,

Rashid Kaskar,
F&A,
Landmark Group,
Kuwait
(O)  : +965 22909909 Ext 1404

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 17, 2020 10:54 AM
To: Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>
Subject: RE: Hybris Ticket - RV / MC-tickets to close
Importance: High

@Rashid Gafoor  Kaskar<mailto:[email-masked]>

Raised to Hybris team to close the tickets.

https://landmark.atlassian.net/browse/REL-126780<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fbrowse%2FREL-126780&data=04%7C01%7CMohammad.Quamar%40landmarkgroup.com%7Cf1d965bf2d6e47e1ee8c08d88bd1f7fe%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637413081344104726%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=h5VTzgwoSh0iJ4IUXbS0bKMUs9wv9zHjewYuL2tqO8I%3D&reserved=0>

Just to confirm, the status showing need deduction details (Column O) are the ones where you need additional details?

Also, kindly confirm what additional details is required from customers.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 16, 2020 7:13 PM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: Hybris Ticket - RV / MC-tickets to close

Hi Shababe,

Please close the attached tickets and confirm as per remarks.

There are some orders for which we have not found realization in bank , please provide us additional details to check and confirm for those orders.

Regards,

Rashid Kaskar,
F&A,
Landmark Group,
Kuwait
(O)  : +965 22909909 Ext 1404

From: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 16, 2020 5:42 PM
To: Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Subject: Hybris Ticket - RV / MC

Hi @Rashid Gafoor  Kaskar<mailto:[email-masked]> @Mustafa Chakki<mailto:[email-masked]>

Whatever ticket we are creating in Hybris, first we blocked the RV / MC, then raising in Hybris, so process these tickets without double checking.

Thanks,
Shababe Quamar
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com