Subject: RE: RE: Refund / Returned order / 6223282088
From: <[email-masked]>
To: "'Vishwajeet Singh'" <[email-masked]>, <[email-masked]>
Cc: "'Zahir Shaikh'" <[email-masked]>, "'Pooja Sharma'" <[email-masked]>, "'Nirav Dholabhai'" <[email-masked]>, "'FarEye Support'" <[email-masked]>, "'Jessie Caparas'" <[email-masked]>, <[email-masked]>, <[email-masked]>, <[email-masked]>, "'Escalations Dxbteam'" <[email-masked]>, "'seeta.seeta'" <[email-masked]>, <[email-masked]>, <[email-masked]>, <[email-masked]>, <[email-masked]>, <[email-masked]>, <[email-masked]>, "'Shata
Date: Tue, 17 Nov 2020 16:32:50 +0530

Hello , 

This mapping is done .

From: Vishwajeet Singh <[email-masked]> 
Sent: Tuesday, November 17, 2020 4:01 PM
To: Purnima Das <[email-masked]> <[email-masked]>
Cc: Zahir Shaikh <[email-masked]>; Pooja Sharma <[email-masked]>; Nirav Dholabhai <[email-masked]>; Sijo Jose <[email-masked]>; FarEye Support <[email-masked]>; Jessie Caparas <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; Shatakshi Pandey <[email-masked]>; Bhaskar Mandelia <[email-masked]>; Alexander Gomes <[email-masked]>
Subject: RE: RE: Refund / Returned order / 6223282088

Hi  <mailto:[email-masked]> @'Purnima Das',

Any update against below request?

Regards,

VJ

Supply Chain || Landmark Group

Landmark Tower, 18th Floor , Dubai Marina

UAE M     +971-585429874

UAE P      +971-45174259

KSA M     +966-596014307

From: Vishwajeet Singh 
Sent: Wednesday, November 11, 2020 11:04 AM
To: 'Purnima Das' <[email-masked]>
Cc: Zahir Shaikh <[email-masked]>; Pooja Sharma <[email-masked]>; Nirav Dholabhai <[email-masked]>; Sijo Jose <[email-masked]>; FarEye Support <[email-masked]>; Jessie Caparas <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; Shatakshi Pandey <[email-masked]>; Bhaskar Mandelia <[email-masked]>; Alexander Gomes <[email-masked]>
Subject: RE: RE: Refund / Returned order / 6223282088

Hey  <mailto:[email-masked]> @Purnima Das,

Can We map two Status codes as NDR ?

If yes pls MAP return to origin status code also as NDR.

 

Regards,

VJ

Supply Chain || Landmark Group

Landmark Tower, 18th Floor , Dubai Marina

UAE M     +971-585429874

UAE P      +971-45174259

KSA M     +966-596014307

From: Purnima Das <[email-masked] <mailto:[email-masked]> > 
Sent: Wednesday, November 11, 2020 8:55 AM
To: Vishwajeet Singh <[email-masked] <mailto:[email-masked]> >
Cc: Zahir Shaikh <[email-masked] <mailto:[email-masked]> >; Pooja Sharma <[email-masked] <mailto:[email-masked]> >; Nirav Dholabhai <[email-masked] <mailto:[email-masked]> >; Sijo Jose <[email-masked] <mailto:[email-masked]> >; FarEye Support <[email-masked] <mailto:[email-masked]> >; Jessie Caparas <[email-masked] <mailto:[email-masked]> >; [email-masked] <mailto:[email-masked]> ; [email-masked] <mailto:[email-masked]> ; [email-masked] <mailto:[email-masked]> ; Escalations Dxbteam <[email-masked] <mailto:[email-masked]> >; seeta.seeta <[email-masked] <mailto:[email-masked]> >; [email-masked] <mailto:[email-masked]> ; [email-masked] <mailto:[email-masked]> ; [email-masked] <mailto:[email-masked]> ; [email-masked] <mailto:[email-masked]> ; [email-masked] <mailto:[email-masked]> ; [email-masked] <mailto:[email-masked]> ; Shatakshi Pandey <[email-masked] <mailto:[email-masked]> >; Bhaskar Mandelia <[email-masked] <mailto:[email-masked]> >; Alexander Gomes <[email-masked] <mailto:[email-masked]> >
Subject: Re: RE: Refund / Returned order / 6223282088

External email sender, please take precaution.

Hi Vishwajeet, 

The code 'returns to original postal office' for NDR is mapped at our end, but the courier partner is now pushing "Return to Origin" for NDR as mentioned in trail mail (ticket), which is resulting in a mismatch. Please suggest.

Thanks,

Purnima Das

On Tue, Nov 10, 2020 at 4:39 PM Vishwajeet Singh <[email-masked] <mailto:[email-masked]> > wrote:

Hi  <mailto:[email-masked]> @Zahir Shaikh,

Attached is the current status Mapping for Saudi Post which seems correct.

 <mailto:[email-masked]> @Purnima Das <[email-masked]> Can u pls share which status code we are receiving against the Shipments where status is getting failed .

EventId

EventNameAR

EventNameEN

Status1

Status2

1

وصلت الى المكتب

Arrived To Office

CarrierPicked

ArrivedDestination

155

تم ايداع المادة في محطة الطرود

Deposit in ParcelStation

CarrierPicked

CarrierPicked

18

تم التسليم

delivered

Delivered

DeliveredtoCustomer

2

غادرت  الى

Departed to 

CarrierPicked

Dispatchfromorigin

20

اعادة  الى مصدرها

returns to original postal office

NDR

NDR

3

تحت التوزيع

Under distribution

Outfordelivery

Outfordelivery

32

محاولة تسليم

Attempted to delivery

Undelivered

Undelivered

47

استلام من العميل

Posting/Collecting

CarrierPicked

Inscanatorigin

5

تسليم على الشباك

In the Counter

CarrierPicked

Dispatchfromorigin

EDE

خارج مركز الفرز

out of sorting centre

Outfordelivery

Outfordelivery

EDF

جاهزة للتسليم

held at delivery depot

Outfordelivery

ArrivedDestination

EDG

مع الموزع للتسليم

out for physical delivery

Outfordelivery

Outfordelivery

G

وصلت الى المكتب

Arrived To Office

CarrierPicked

ArrivedDestination

 

Regards,

VJ

Supply Chain || Landmark Group

Landmark Tower, 18th Floor , Dubai Marina

UAE M     +971-585429874

UAE P      +971-45174259

KSA M     +966-596014307

From: Zahir Shaikh <[email-masked] <mailto:[email-masked]> > 
Sent: Tuesday, November 10, 2020 2:16 PM
To: Purnima Das <[email-masked] <mailto:[email-masked]> > <[email-masked] <mailto:[email-masked]> >; Pooja Sharma <[email-masked] <mailto:[email-masked]> >; Nirav Dholabhai <[email-masked] <mailto:[email-masked]> >; Sijo Jose <[email-masked] <mailto:[email-masked]> >; Vishwajeet Singh <[email-masked] <mailto:[email-masked]> >
Cc: FarEye Support <[email-masked] <mailto:[email-masked]> >; Jessie Caparas <[email-masked] <mailto:[email-masked]> >; [email-masked] <mailto:[email-masked]> ; [email-masked] <mailto:[email-masked]> ; [email-masked] <mailto:[email-masked]> ; Escalations Dxbteam <[email-masked] <mailto:[email-masked]> >; seeta.seeta <[email-masked] <mailto:[email-masked]> >; [email-masked] <mailto:[email-masked]> ; [email-masked] <mailto:[email-masked]> ; [email-masked] <mailto:[email-masked]> ; [email-masked] <mailto:[email-masked]> ; [email-masked] <mailto:[email-masked]> ; [email-masked] <mailto:[email-masked]> ; Shatakshi Pandey <[email-masked] <mailto:[email-masked]> >; Bhaskar Mandelia <[email-masked] <mailto:[email-masked]> >
Subject: RE: RE: Refund / Returned order / 6223282088

 <mailto:[email-masked]> @Vishwajeet Singh, Please confirm on the status mapping.

Regards,

Mohammad Zahir

T  # +971 4 809 5106

M # +971 56 795 7347

From: Purnima Das <[email-masked] <mailto:[email-masked]> > 
Sent: Tuesday, November 10, 2020 12:01 PM
To: Pooja Sharma <[email-masked] <mailto:[email-masked]> >; Nirav Dholabhai <[email-masked] <mailto:[email-masked]> >; Sijo Jose <[email-masked] <mailto:[email-masked]> >
Cc: Vishwajeet Singh <[email-masked] <mailto:[email-masked]> >; Zahir Shaikh <[email-masked] <mailto:[email-masked]> >; FarEye Support <[email-masked] <mailto:[email-masked]> >; Jessie Caparas <[email-masked] <mailto:[email-masked]> >; [email-masked] <mailto:[email-masked]> ; [email-masked] <mailto:[email-masked]> ; [email-masked] <mailto:[email-masked]> ; Escalations Dxbteam <[email-masked] <mailto:[email-masked]> >; seeta.seeta <[email-masked] <mailto:[email-masked]> >; [email-masked] <mailto:[email-masked]> ; [email-masked] <mailto:[email-masked]> ; [email-masked] <mailto:[email-masked]> ; [email-masked] <mailto:[email-masked]> ; [email-masked] <mailto:[email-masked]> ; [email-masked] <mailto:[email-masked]> ; Shatakshi Pandey <[email-masked] <mailto:[email-masked]> >; Bhaskar Mandelia <[email-masked] <mailto:[email-masked]> >
Subject: Re: RE: Refund / Returned order / 6223282088

External email sender, please take precaution.

Hi Zahir, 

We are yet to get any confirmation on the Saudipost status. Please confirm so that if needed we can make changes before WWS.

Thanks,

Purnima Das

On Wed, Nov 4, 2020 at 1:05 PM Purnima Das <[email-masked] <mailto:[email-masked]> > wrote:

Hi Zahir/Vishwajeet, 

We need confirmation on below status for Saudipost as many orders statuses are failing.

Thanks,

Purnima Das

On Fri, Oct 30, 2020 at 12:44 AM Purnima Das <[email-masked] <mailto:[email-masked]> > wrote:

Hi Zahir,

According to the status mapping shared with Fareye, NDR is mapped with EventId '20' and EventName 'returns to original postal office' . Please verify with the 3PL team for the valid status for NDR and confirm us.

Thanks,

Purnima Das

On Sun, Oct 25, 2020 at 11:48 AM Pooja Sharma <[email-masked] <mailto:[email-masked]> > wrote:

Hi  <mailto:[email-masked]> @Zahir Shaikh/ <mailto:[email-masked]> @Vishwajeet Singh,

Can we please check the RTO Initiated mapping for returns for SaudiPost and escalate  the same to 3PL that agreed mapping should be used to map returns processes.

Regards,

Pooja Sharma

Manager IT - Projects

LMIT Planning

Landmark Tower, Dubai Marina, Dubai

Contact Number 04-517-4208

From: FarEye Support <[email-masked] <mailto:[email-masked]> > 
Sent: Friday, October 23, 2020 9:24 AM
To: Jessie Caparas <[email-masked] <mailto:[email-masked]> >
Cc: [email-masked] <mailto:[email-masked]> ; [email-masked] <mailto:[email-masked]> ; [email-masked] <mailto:[email-masked]> ; Vishwajeet Singh <[email-masked] <mailto:[email-masked]> >; Escalations Dxbteam <[email-masked] <mailto:[email-masked]> >; seeta.seeta <[email-masked] <mailto:[email-masked]> >; [email-masked] <mailto:[email-masked]> ; [email-masked] <mailto:[email-masked]> ; [email-masked] <mailto:[email-masked]> ; [email-masked] <mailto:[email-masked]> ; [email-masked] <mailto:[email-masked]> ; Zahir Shaikh <[email-masked] <mailto:[email-masked]> >; [email-masked] <mailto:[email-masked]> ; Purnima Das <[email-masked] <mailto:[email-masked]> > <[email-masked] <mailto:[email-masked]> >; Jessie Caparas <[email-masked] <mailto:[email-masked]> >; Shatakshi Pandey <[email-masked] <mailto:[email-masked]> >; Bhaskar Mandelia <[email-masked] <mailto:[email-masked]> >; Pooja Sharma <[email-masked] <mailto:[email-masked]> >
Subject: Re: RE: Refund / Returned order / 6223282088

External email sender, please take precaution.

Dear Pooja,

As per the previous mail, we have already informed you that Saudi Post pushed the update status "Return to Origin" for this AWB whereas the status "RETURNS TO ORIGINAL POSTAL OFFICE" is mapped in our system for RTO and hence the status of the same couldn't get updated in FarEye further. So, please ask the Saudi Post team to send the correct update status for the shipments as per the current mapping in our system.

Moreover, there is nothing pending from FarEye support end. Hence, ​we are proceeding with the ticket # 165852 closure. Should you need any further information, please do not hesitate to contact us on  <mailto:[email-masked]> [email-masked] or +91-70-6595-6595.

After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.

Please provide your valuable feedback.

​

An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.  

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Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

On Thu, 22 Oct at 1:54 PM , Pooja Sharma < <mailto:[email-masked]> [email-masked]> wrote: 

Hi Purnima/Ayush,

Request you to note the below point and do the needful.

Regards,

Pooja Sharma

Manager IT - Projects

LMIT Planning

Landmark Tower, Dubai Marina, Dubai

Contact Number 04-517-4208

From: Shatakshi Pandey < <mailto:[email-masked]> [email-masked]> 
Sent: Thursday, October 22, 2020 11:59 AM
To: Jessie Caparas < <mailto:[email-masked]> [email-masked]>; Ahmed A. Saleh < <mailto:[email-masked]> [email-masked]>; FarEye Support < <mailto:[email-masked]> [email-masked]>; Bhaskar Mandelia < <mailto:[email-masked]> [email-masked]>; Pooja Sharma < <mailto:[email-masked]> [email-masked]>
Cc: Belal A. Bakheet < <mailto:[email-masked]> [email-masked]>; abdulaziz s. al-hadi < <mailto:[email-masked]> [email-masked]>; Vishwajeet Singh < <mailto:[email-masked]> [email-masked]>; Escalations Dxbteam < <mailto:[email-masked]> [email-masked]>; seeta.seeta < <mailto:[email-masked]> [email-masked]>;  <mailto:[email-masked]> [email-masked];  <mailto:[email-masked]> [email-masked];  <mailto:[email-masked]> [email-masked];  <mailto:[email-masked]> [email-masked]; saad i. binshuwayyi < <mailto:[email-masked]> [email-masked]>; Zahir Shaikh < <mailto:[email-masked]> [email-masked]>;  <mailto:[email-masked]> [email-masked]; Purnima Das < <mailto:[email-masked]> [email-masked]> < <mailto:[email-masked]> [email-masked]>
Subject: RE: RE: Refund / Returned order / 6223282088

++  <mailto:[email-masked]> @Pooja Sharma 

 

From: Jessie Caparas < <mailto:[email-masked]> [email-masked]> 
Sent: Thursday, October 22, 2020 11:47 AM
To: Ahmed A. Saleh < <mailto:[email-masked]> [email-masked]>; FarEye Support < <mailto:[email-masked]> [email-masked]>; Shatakshi Pandey < <mailto:[email-masked]> [email-masked]>; Bhaskar Mandelia < <mailto:[email-masked]> [email-masked]>
Cc: Belal A. Bakheet < <mailto:[email-masked]> [email-masked]>; abdulaziz s. al-hadi < <mailto:[email-masked]> [email-masked]>; Vishwajeet Singh < <mailto:[email-masked]> [email-masked]>; Escalations Dxbteam < <mailto:[email-masked]> [email-masked]>; seeta.seeta < <mailto:[email-masked]> [email-masked]>;  <mailto:[email-masked]> [email-masked];  <mailto:[email-masked]> [email-masked];  <mailto:[email-masked]> [email-masked];  <mailto:[email-masked]> [email-masked]; saad i. binshuwayyi < <mailto:[email-masked]> [email-masked]>; Zahir Shaikh < <mailto:[email-masked]> [email-masked]>;  <mailto:[email-masked]> [email-masked]; Purnima Das < <mailto:[email-masked]> [email-masked]> < <mailto:[email-masked]> [email-masked]>
Subject: RE: RE: Refund / Returned order / 6223282088
Importance: High

 <mailto:[email-masked]> @Shatakshi Pandey  <mailto:[email-masked]> @Bhaskar Mandelia 

 

For your help on the below reply from Saudi Post please.

Thank you and Kind Regards,

Jessie Caparas

Email:  <mailto:[email-masked]> [email-masked]

T: +97145172087

From: Ahmed A. Saleh < <mailto:[email-masked]> [email-masked]> 
Sent: Thursday, October 22, 2020 11:30 AM
To: Jessie Caparas < <mailto:[email-masked]> [email-masked]>; FarEye Support < <mailto:[email-masked]> [email-masked]>
Cc: Belal A. Bakheet < <mailto:[email-masked]> [email-masked]>; abdulaziz s. al-hadi < <mailto:[email-masked]> [email-masked]>; Vishwajeet Singh < <mailto:[email-masked]> [email-masked]>; Escalations Dxbteam < <mailto:[email-masked]> [email-masked]>; seeta.seeta < <mailto:[email-masked]> [email-masked]>;  <mailto:[email-masked]> [email-masked];  <mailto:[email-masked]> [email-masked];  <mailto:[email-masked]> [email-masked];  <mailto:[email-masked]> [email-masked]; saad i. binshuwayyi < <mailto:[email-masked]> [email-masked]>; Zahir Shaikh < <mailto:[email-masked]> [email-masked]>;  <mailto:[email-masked]> [email-masked]; Purnima Das < <mailto:[email-masked]> [email-masked]> < <mailto:[email-masked]> [email-masked]>
Subject: RE: RE: Refund / Returned order / 6223282088

External email sender, please take precaution. 

Dear Jessie,

Both events has been sent and the correct return to origin is event_code 317, if it is not mapped in your system so please map it

body

CreationDate

IsSent

{"ItemCode":"CRDSAL0067151020                   ","EventDescription_Ar":"معاد الى المكتب","EventDescription_En":"Return to Office","LastEventDate":"2020-09-22T12:45:51","Main_channel":2,"OFFICE_CODE":"220866","DESTINATION_OFFICE":"","Mobile":"","EVENT_CODE":"20    ","Id":830591865,"SentToNotifiedSystem":0,"StoreId":5294,"MainEvent_Code":2}

2020-09-22 13:01:18.683

1

{"ItemCode":"CRDSAL0067151020                   ","EventDescription_Ar":"معاد الى المصدر","EventDescription_En":"Return to Origin","LastEventDate":"2020-09-22T12:46:04","Main_channel":2,"OFFICE_CODE":"220866","DESTINATION_OFFICE":"","Mobile":"","EVENT_CODE":"317   ","Id":830601785,"SentToNotifiedSystem":0,"StoreId":5294,"MainEvent_Code":9}

2020-09-22 13:01:18.683

1

 

Ahmed Amin Saleh 

Software Engineer

Mob. +966565795983

Land Line: 011289 8757

Ext. 18757

 <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.sp.com.sa%2F&data=04%7C01%7CVishwajeet.Singh%40landmarkgroup.com%7C12ec74d36fb249ac808a08d885fe2129%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406674988084596%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0&sdata=UH70ovuPtS%2BWR%2BcLT%2BPXv%2FK9SEGgtfyNbyCnsSZvgT4%3D&reserved=0> 

From: Jessie Caparas [ <mailto:[email-masked]> mailto:[email-masked]] 
Sent: Thursday, October 22, 2020 7:33 AM
To: FarEye Support < <mailto:[email-masked]> [email-masked]>; Ahmed A. Saleh < <mailto:[email-masked]> [email-masked]>
Cc: Belal A. Bakheet < <mailto:[email-masked]> [email-masked]>; abdulaziz s. al-hadi < <mailto:[email-masked]> [email-masked]>; Vishwajeet Singh < <mailto:[email-masked]> [email-masked]>; Escalations Dxbteam < <mailto:[email-masked]> [email-masked]>; seeta.seeta < <mailto:[email-masked]> [email-masked]>;  <mailto:[email-masked]> [email-masked];  <mailto:[email-masked]> [email-masked];  <mailto:[email-masked]> [email-masked];  <mailto:[email-masked]> [email-masked]; saad i. binshuwayyi < <mailto:[email-masked]> [email-masked]>; Zahir Shaikh < <mailto:[email-masked]> [email-masked]>;  <mailto:[email-masked]> [email-masked]; Purnima Das < <mailto:[email-masked]> [email-masked]> < <mailto:[email-masked]> [email-masked]>
Subject: RE: RE: Refund / Returned order / 6223282088
Importance: High

 <mailto:[email-masked]> @Ahmed A. Saleh

For your help on the below as advised by Fareye team please.

Thank you and Kind Regards,

Jessie Caparas

Email:  <mailto:[email-masked]> [email-masked]

T: +97145172087

From: FarEye Support < <mailto:[email-masked]> [email-masked]> 
Sent: Wednesday, October 21, 2020 2:34 AM
To: Jessie Caparas < <mailto:[email-masked]> [email-masked]>
Cc:  <mailto:[email-masked]> [email-masked];  <mailto:[email-masked]> [email-masked]; Vishwajeet Singh < <mailto:[email-masked]> [email-masked]>; Escalations Dxbteam < <mailto:[email-masked]> [email-masked]>; seeta.seeta < <mailto:[email-masked]> [email-masked]>;  <mailto:[email-masked]> [email-masked];  <mailto:[email-masked]> [email-masked];  <mailto:[email-masked]> [email-masked];  <mailto:[email-masked]> [email-masked]; Jessie Caparas < <mailto:[email-masked]> [email-masked]>;  <mailto:[email-masked]> [email-masked]; Zahir Shaikh < <mailto:[email-masked]> [email-masked]>;  <mailto:[email-masked]> [email-masked]; Purnima Das < <mailto:[email-masked]> [email-masked]> < <mailto:[email-masked]> [email-masked]>
Subject: Re: RE: Refund / Returned order / 6223282088

External email sender, please take precaution. 

​++Zahir/Vishwajeet, 

 

You can visit the support ticket on  <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fd23d9d8ca8871492f9be40effdbedd78760025f32e96b4aa320898665e534d2f&data=04%7C01%7CVishwajeet.Singh%40landmarkgroup.com%7C12ec74d36fb249ac808a08d885fe2129%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406674988094589%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0&sdata=9EvvQ2h%2FC3%2F1NKKkWTIozegy5Chlhm3g5efO1iAsgao%3D&reserved=0> https://fareye.freshdesk.com/public/tickets/d23d9d8ca8871492f9be40effdbedd78760025f32e96b4aa320898665e534d2f or please log in to the FarEye Support portal on  <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CVishwajeet.Singh%40landmarkgroup.com%7C12ec74d36fb249ac808a08d885fe2129%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406674988094589%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0&sdata=njC12kn9mHyfS0q%2FiflqOdiu6OLSHJxjzpSh4sWAHBM%3D&reserved=0> https://fareye.freshdesk.com to check the details. 

 

Unfeigned Regards, 

Ankit Mahajan 

Sr. Technical Engineer 

Contact #:- +91 70-6595-6595 

  <https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjQwNzk5NzY3NjEsImRvbWFpbiI6ImZhcmV5ZS5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MjExODU3fQ.1hPDKXdjsrunQlN7zPFb5AoSaD-LaR4OX8Q16RnrccM> 

	

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	 <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Ffareyeinaction&data=04%7C01%7CVishwajeet.Singh%40landmarkgroup.com%7C12ec74d36fb249ac808a08d885fe2129%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406674988104586%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0&sdata=NEEHET5k2H4o%2FoOZqVKABu4kEhiZ5RJSA0A8xdHwSx8%3D&reserved=0> 

	 <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Ffareye&data=04%7C01%7CVishwajeet.Singh%40landmarkgroup.com%7C12ec74d36fb249ac808a08d885fe2129%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406674988114581%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0&sdata=Is1B%2BXbPQghlZ%2FQJFkn%2B48xxH3uVm1qwWIVOdrcroQU%3D&reserved=0> 

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Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error free. No liability is assumed for any errors and/or omissions in the contents of the message. 

On Sun, 18 Oct at 10:49 PM , Jessie Caparas < <mailto:[email-masked]> [email-masked]> wrote: 

 <mailto:[email-masked]> @saad i. binshuwayyi

As advised by Fareye please do the below:

We would like to inform you that Saudi Post pushed the update status "Return to Origin" for this AWB whereas the status "RETURNS TO ORIGINAL POSTAL OFFICE" is mapped in our system for RTO and hence the status of the same couldn't get updated in FarEye further. So, please ask Saudi Post team to send the correct update status for the shipments as per the current mapping in our system. 

 

You can visit the support ticket on  <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fd23d9d8ca8871492f9be40effdbedd78760025f32e96b4aa320898665e534d2f&data=04%7C01%7CVishwajeet.Singh%40landmarkgroup.com%7C12ec74d36fb249ac808a08d885fe2129%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406674988124573%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0&sdata=a9%2FU5oImfLoFnT53eya3rofoom7rK8%2FvcvLeF%2BSTIhw%3D&reserved=0> https://fareye.freshdesk.com/public/tickets/d23d9d8ca8871492f9be40effdbedd78760025f32e96b4aa320898665e534d2f or please log in to the FarEye Support portal on  <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CVishwajeet.Singh%40landmarkgroup.com%7C12ec74d36fb249ac808a08d885fe2129%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406674988124573%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0&sdata=o3%2B0hPNcKRmU3NDr87bgOqXS74xIfXn7JDCDRo9ZIfo%3D&reserved=0> https://fareye.freshdesk.com to check the details. 

Thanks, 

Shailesh Bisht,  

Technical Engineer 

 

Thank you and Kind Regards, 

Jessie Caparas 

Email:  <mailto:[email-masked]> [email-masked] 

T: +97145172087 

From: saad i. binshuwayyi < <mailto:[email-masked]> [email-masked]> 
Sent: Sunday, October 18, 2020 2:01 PM
To: Belal A. Bakheet < <mailto:[email-masked]> [email-masked]>; Jessie Caparas < <mailto:[email-masked]> [email-masked]>; FarEye Support < <mailto:[email-masked]> [email-masked]>; abdulaziz s. al-hadi < <mailto:[email-masked]> [email-masked]>
Cc: Vishwajeet Singh < <mailto:[email-masked]> [email-masked]>; Escalations Dxbteam < <mailto:[email-masked]> [email-masked]>; seeta.seeta < <mailto:[email-masked]> [email-masked]>;  <mailto:[email-masked]> [email-masked];  <mailto:[email-masked]> [email-masked];  <mailto:[email-masked]> [email-masked];  <mailto:[email-masked]> [email-masked]
Subject: RE: RE: Refund / Returned order / 6223282088

External email sender, please take precaution. 

Hi all 

Returned to the source 

Regards, 

Saad 

From: Belal A. Bakheet < <mailto:[email-masked]> [email-masked]> 
Sent: Sunday, October 18, 2020 9:25 AM
To: Jessie Caparas‏ < <mailto:[email-masked]> [email-masked]>; FarEye Support‏ < <mailto:[email-masked]> [email-masked]>; abdulaziz s. al-hadi‏ < <mailto:[email-masked]> [email-masked]>; saad i. binshuwayyi‏ < <mailto:[email-masked]> [email-masked]>
Cc: Vishwajeet Singh‏ < <mailto:[email-masked]> [email-masked]>; Escalations Dxbteam‏ < <mailto:[email-masked]> [email-masked]>; seeta.seeta‏ < <mailto:[email-masked]> [email-masked]>;  <mailto:[email-masked]> [email-masked];  <mailto:[email-masked]> [email-masked];  <mailto:[email-masked]> [email-masked];  <mailto:[email-masked]> [email-masked]
Subject: RE: RE: Refund / Returned order / 6223282088 

@saad 

Kind Regards, 

  <https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjQwNzk5NzY3NjMsImRvbWFpbiI6ImZhcmV5ZS5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MjExODU3fQ.hetMW58mVKSmPVbzsKH3kUiEqHZ-ikuKkXV78_PYrUs> 

بلال علي بخيت

مدير مبيعات تنفيذي للشركات 

مبيعات الشركات 

Belal A. Bakhit 

Director of Corporate Sales Manager 

Corporate Sales 

M. +966 59 944 0011 | T. +966 11 289 7760 

E.  <mailto:[email-masked]> [email-masked] | P.  <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.sp.com.sa%2F&data=04%7C01%7CVishwajeet.Singh%40landmarkgroup.com%7C12ec74d36fb249ac808a08d885fe2129%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406674988134566%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0&sdata=TSBV%2By2ZgAaRBxxHiJQejlAVhoYN1bM7L2qTJP4rTPg%3D&reserved=0> www.sp.com.sa 

 <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Fsaudipost&data=04%7C01%7CVishwajeet.Singh%40landmarkgroup.com%7C12ec74d36fb249ac808a08d885fe2129%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406674988144560%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0&sdata=5xcdSvkIvwl5RP5HEQvYQ0NPk%2B2mVw2VNxjdWtXYbNc%3D&reserved=0> 

@saudipost | 92 000 57 00

  <https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjQwNzk5NzY3NjUsImRvbWFpbiI6ImZhcmV5ZS5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MjExODU3fQ.TakofrFZ0NTOpVOETHVVxf4EDNPIxGVDiIVeOSmBcnY>  Save a tree. Don’t hit print

 

From: Jessie Caparas < <mailto:[email-masked]> [email-masked]> 
Sent: Sunday, October 18, 2020 8:18 AM
To: FarEye Support < <mailto:[email-masked]> [email-masked]>; Belal A. Bakheet < <mailto:[email-masked]> [email-masked]>; abdulaziz s. al-hadi < <mailto:[email-masked]> [email-masked]>
Cc: Vishwajeet Singh < <mailto:[email-masked]> [email-masked]>; Escalations Dxbteam < <mailto:[email-masked]> [email-masked]>; seeta.seeta < <mailto:[email-masked]> [email-masked]>;  <mailto:[email-masked]> [email-masked];  <mailto:[email-masked]> [email-masked];  <mailto:[email-masked]> [email-masked];  <mailto:[email-masked]> [email-masked]
Subject: RE: RE: Refund / Returned order / 6223282088
Importance: High 

Please do the needful as advised by Fareye team.

Tracking ID CRDSAL0065591220

 <mailto:[email-masked]> @Belal A. Bakheet  <mailto:[email-masked]> @abdulaziz s. al-hadi 

Thank you and Kind Regards, 

Jessie Caparas 

Email:  <mailto:[email-masked]> [email-masked] 

T: +97145172087 

From: FarEye Support < <mailto:[email-masked]> [email-masked]> 
Sent: Saturday, October 17, 2020 8:05 PM
To: Jessie Caparas < <mailto:[email-masked]> [email-masked]>
Cc: Vishwajeet Singh < <mailto:[email-masked]> [email-masked]>; Escalations Dxbteam < <mailto:[email-masked]> [email-masked]>; seeta.seeta < <mailto:[email-masked]> [email-masked]>;  <mailto:[email-masked]> [email-masked];  <mailto:[email-masked]> [email-masked];  <mailto:[email-masked]> [email-masked];  <mailto:[email-masked]> [email-masked]
Subject: Re: RE: Refund / Returned order / 6223282088 

External email sender, please take precaution. 

Dear Jessie,

We would like to inform you that Saudi Post pushed the update status "Return to Origin" for this AWB whereas the status "RETURNS TO ORIGINAL POSTAL OFFICE" is mapped in our system for RTO and hence the status of the same couldn't get updated in FarEye further. So, please ask Saudi Post team to send the correct update status for the shipments as per the current mapping in our system. 

 

You can visit the support ticket on  <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fd23d9d8ca8871492f9be40effdbedd78760025f32e96b4aa320898665e534d2f&data=04%7C01%7CVishwajeet.Singh%40landmarkgroup.com%7C12ec74d36fb249ac808a08d885fe2129%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406674988144560%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0&sdata=2b7jvYcNQbST5xrW3awYYuGxHqMx1wvaNjYKaU13u7Y%3D&reserved=0> https://fareye.freshdesk.com/public/tickets/d23d9d8ca8871492f9be40effdbedd78760025f32e96b4aa320898665e534d2f or please log in to the FarEye Support portal on  <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CVishwajeet.Singh%40landmarkgroup.com%7C12ec74d36fb249ac808a08d885fe2129%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406674988154556%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0&sdata=tkMztJmnt03x%2BiW1QWXMZ8TAaN8h1zu6%2B4lhfmELIww%3D&reserved=0> https://fareye.freshdesk.com to check the details. 

Thanks, 

Shailesh Bisht,  

Technical Engineer 

 <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CVishwajeet.Singh%40landmarkgroup.com%7C12ec74d36fb249ac808a08d885fe2129%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406674988154556%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0&sdata=hkqHFFqIdF%2Bmb7tQ7QLkaTuqV5jRUPFPm0aDyCqvAi4%3D&reserved=0> FarEye- Enabling Digital Logistics 

Call: +91 70-6595-6595 

  <https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjQwNzk5NzY3NjYsImRvbWFpbiI6ImZhcmV5ZS5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MjExODU3fQ.yvLK6ksOr4vnOKIcJLFMQnRih0VaSAlGruF001Qt3G8> 

  <https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjQwNzk5NzY3NjcsImRvbWFpbiI6ImZhcmV5ZS5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MjExODU3fQ.E9v9dbxnKwYvt-1PuASXyyr_Q0941tu1SGJKMkIfIXk> 

7+ Mentions 

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Digital Disruptor 

  <https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjQwNzk5NzY3NjcsImRvbWFpbiI6ImZhcmV5ZS5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MjExODU3fQ.E9v9dbxnKwYvt-1PuASXyyr_Q0941tu1SGJKMkIfIXk> 

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof.  <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CVishwajeet.Singh%40landmarkgroup.com%7C12ec74d36fb249ac808a08d885fe2129%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406674988184539%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0&sdata=sTzaJwFxo4%2BIMLoIMyWrm4vXkF7%2FQ3SgNejvvxioaek%3D&reserved=0> www.landmarkgroup.com 

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof.  <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CVishwajeet.Singh%40landmarkgroup.com%7C12ec74d36fb249ac808a08d885fe2129%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406674988194533%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0&sdata=LQP%2BGB6YJwI%2BU8c6zjFEJ0Iz%2BElXL8VJWiZocmu3oFY%3D&reserved=0> www.landmarkgroup.com 

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com