Subject: Re: RE: Returned to origin / update order status as not delivered - Case id - 1562042 Order Number: 6227309211
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Nov 2020 09:38:55 +0000

Dear Jessie,      We tried reaching you but could not get a response from your side. We are proceeding with the ticket # 172679 closure.Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595. Counting you among our customers is something for which we are especially grateful.       You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/ee95dc8b157204ae4db1702a1f5532f42892e2362fc5f8663d44acf381240bc3 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.                       Thanks,         Harshita Raj,     Technical Engineer          FarEye- Enabling Digital Logistics  Call: +91 70-6595-6595                                                   
                           
                            On
                            Mon, 16 Nov at  4:10 PM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Apoorv/Jessie, 
   
  Please reply if you have any query or confusion. If not we would request you to allow us for the case closure. Should we not hear from you in next business day we will proceed with the ticket closure.  

 
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/ee95dc8b157204ae4db1702a1f5532f42892e2362fc5f8663d44acf381240bc3 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

 

Thanks, 

 
     
Harshita Raj,    
 Technical Engineer 

 
   
FarEye- Enabling Digital Logistics 
 Call: +91 70-6595-6595 

 

 

  

 

     

 
                           
                            On
                            Sun, 15 Nov at  3:32 AM
                            ,  Apoorv Joshi <[email-masked]>  wrote:

 Hi Imran, 
   
 Please advise if any update on the below case. 
   
 Thank you for your help! 
   
 Regards, 
 Apoorv 

  

 From: "Mohd Imran" <[email-masked]> To: "salshwaya" <[email-masked]> Cc: "Vishwajeet Singh" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "malik ismail" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "FarEye Support" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Jessie Caparas" <[email-masked]> Sent: Thursday, November 12, 2020 4:37:34 PM Subject: RE: RE: Returned to origin / update order status as not delivered - Case id - 1562042 Order Number: 6227309211 

 

 
 Hi 
@[email-masked], 
   
 Please help to close this. 

 
Regards,
 
 Mohd. Imran 
 Customer Support WEB TEAM. 
 Landmark Tower, Dubai 
 +971-45172116 

 

From: Jessie Caparas <[email-masked]>
 
Sent: Tuesday, November 10, 2020 2:40 PM 
To: FarEye Support <[email-masked]>; [email-masked] 
Cc: Vishwajeet Singh <[email-masked]>; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>; [email-masked];
 [email-masked]; Escalations Dxbteam <[email-masked]> 
Subject: RE: RE: Returned to origin / update order status as not delivered - Case id - 1562042 Order Number: 6227309211 
Importance: High 

   
 
@[email-masked] for your help please. 

 Thank you and Kind Regards, 
 Jessie Caparas 
 Email: 
[email-masked] 
 T: +97145172087 

 

From: FarEye Support <[email-masked]>
 
Sent: Tuesday, November 10, 2020 8:37 AM 
To: Jessie Caparas <[email-masked]> 
Cc: Vishwajeet Singh <[email-masked]>; seeta.seeta <[email-masked]>;
[email-masked]; 
[email-masked]; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>;
[email-masked]; 
[email-masked]; Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]> 
Subject: Re: RE: Returned to origin / update order status as not delivered - Case id - 1562042 Order Number: 6227309211 

   
 
External email sender, please take precaution.

 

 
 Dear Jessie, 

   

 
We would like to inform you that Saudi Post pushed the update status "Return to Origin" for
 this AWB whereas the status "RETURNS TO ORIGINAL POSTAL OFFICE" is mapped in our system for RTO and hence the status of the same couldn't get updated in FarEye further. So, please
 ask Saudi Post team to send the correct update status for the shipments as per the current mapping in our system.

 

 
 
 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/ee95dc8b157204ae4db1702a1f5532f42892e2362fc5f8663d44acf381240bc3 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 
 
 Thanks and Regards, 

   

 
 Tamkin Raza, Technical Engineer

 
 
  FarEye-
 Enabling Digital Logistics  

   

 
 Call: +91 7065956595

 

 

   

 

 

 

 

 

  

 

 

 

On Mon, 9 Nov at 5:17 PM
, Vishwajeet Singh <[email-masked]> wrote:

 
 
 Pls change the status & confirm once done 

 

 

   

   

 
Regards,

 
 
VJ

 
 
Supply Chain || Landmark Group

 
 
Landmark Tower, 18th Floor , Dubai Marina

 
 
UAE M     +971-585429874

 
 
UAE P      +971-45174259

 
 
KSA M     +966-596014307

 

 

 

 

 
 
172679:211857

 

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