Subject: Re: WWD homecentre Content issue
From: Mohammad Shafeeque <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 16 Nov 2020 22:16:07 -0700 (MST)

Hi Team, 

Kindly assist to resolve the case. 

Regards 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, November 6, 2020 4:39:39 AM 
Subject: WWD homecentre Content issue 

Hi Team, 

Problem Statement: WWD homecentre Content issue 

Order Date : 30/07/2020 

Order ID: 8394830294 
Tracking ID: 00118000016754496 
Assistance Required: Damaged Item Received 

Issue Description: Customer emailed us informing that he received the item on 30/08/2020 but the item which they recieved is getting damaged, customer also provided us the picture of damaged item. it is under 1 year warranty. 

Now customer is asking for return and refund/ exchnage the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not. 

Regards, 
Shafeeque