Subject: RE: Close tickets-refund done
From: Mohammad Shababe Quamar <[email-masked]>
To: "Rashid Gafoor Kaskar" <[email-masked]>, Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Harish Thakor <[email-masked]>, Jessie Caparas <[email-masked]>, Mustafa Chakki <[email-masked]>, Reddy Prasad <[email-masked]>
Date: Mon, 16 Nov 2020 14:14:22 +0000

Hi @Rashid Gafoor  Kaskar<mailto:[email-masked]>

Escalated with tech team to close the tickets - https://landmark.atlassian.net/browse/REL-126725

@Escalations Dxbteam<mailto:[email-masked]> @seeta.seeta<mailto:[email-masked]> @Apoorv Joshi<mailto:[email-masked]> FYI

Thanks,
Shababe Quamar

From: Rashid Gafoor Kaskar <[email-masked]>
Sent: Monday, November 16, 2020 5:37 PM
To: Mohammad Shababe Quamar <[email-masked]>
Cc: Harish Thakor <[email-masked]>; Jessie Caparas <[email-masked]>; Mustafa Chakki <[email-masked]>; Reddy Prasad <[email-masked]>
Subject: Close tickets-refund done

Hi,

Kindly close the below tickets as they have been already refunded.

Please confirm once closed in hybris from backend

OrderNumber
OrderStatus
TimeCreated
Subject
TicketID
Status
AgentGroup
OnValidationRefundAmount
CancellationRefundAmount
ReturnRefundAmount
FortID
Mustafa status
8397652030
CANCELLED
9/17/2020 12:54
Transfer the deactivated RV Amount to the customer's Knet Acount - Order NO: 8397652030
#03601025
Open
knetgroup
NULL
0
NULL
#159749986600039003
Close the ticket from backend - Refunded
8391120897
PARTIALLY_CANCELLED
9/23/2020 14:15
Knet transfer refund
#03611032
Open
knetgroup
NULL
0
32.1
#159396812900064264
Close the ticket from backend - Refunded
8202693228
CANCELLED
10/5/2020 11:13
Knet refund to order no : 8202693228
#03631028
Open
knetgroup
NULL
0
NULL
#159990383300008757
Close the ticket from backend - Refunded

Regards,

Rashid Kaskar,
F&A,
Landmark Group,
Kuwait
(O)  : +965 22909909 Ext 1404

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