Subject: Re: RE: RTO order
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Nov 2020 09:43:47 +0000

Dear Imran,     Greetings!     We would like to inform you that Saudi Post pushed the update status "Return to Origin" for this AWB whereas the status "RETURNS TO ORIGINAL POSTAL OFFICE" is mapped in our system for RTO and hence the status of the same couldn't get updated in FarEye further. So, please ask Saudi Post team to send the correct update status for the shipments as per the current mapping in our system.          You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/5d3634d2764bca1d20962b3af65900115be3d6ded0782a37d261038a0c089336 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.                       Thanks,         Shambhavi Singh,     Technical Engineer          FarEye- Enabling Digital Logistics  Call: +91 70-6595-6595        7+ Mentions    Digital Disruptor    Recognized    Chicago   |   London   |   Dubai   |   Singapore   |   India                                              Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Mon, 16 Nov at  2:48 PM
                            ,  Mohd Imran <[email-masked]>  wrote:
                             
 Hi Team, 

 

 Please update the order status as RTO on fareye. 

 

 As per Saudi post order is RTO. 

 

 With reference to order #6230529286 

 Tracking ID: CRDSAL0077213420 

 

 
 
Regards,

 
 Mohd. Imran 

 Customer Support WEB TEAM. 

 Landmark Tower, Dubai 

 +971-45172116 

 

 

 
From: Fauzan Ahmad . Musalman <[email-masked]>
 
Sent: Monday, November 16, 2020 1:10 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Mohammad Musaed <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: RTO order 
Importance: High 

 

   

External email sender, please take precaution.

 

 
 Hi Team, 

 

   

 
 With reference to order #6230529286 

 
 
 Tracking ID: CRDSAL0077213420 

 

   

 
 
 The order was placed on
Oct 6, 2020, and shipped with Saudi Post under tracking (CRDSAL0077213420). Now as per Saudi Post website the shipment has been returned to WH on Oct
 18, 2020. but in hybris the status is still in transit. Kindly check and assist us to mark the order as NDR and process the refund for customer asap. 

 

   

 
 Thank you for your help. 

 

   

 
 Regards, 

 
 
 Fauzan 

 

  

 

 

From:
"Mohammad Musaed" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>,
 "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 9 November, 2020 08:07:17 
Subject: RTO

 

   

 
 
 Hi  Team, 

 

 
 
 With reference to order #6230529286 

 
 
 Order Date:  Oct 6, 2020 

 
 
 Tracking ID: CRDSAL0077213420 

 

 
 
 The order has been returned to WH (RTO) on 2020-10-18  as per Saudi Post website, but as per hybris the status is still in transit. Kindly assist us to mark the order
 as NDR and process the refund. 

 

 
 
 Thank you for your help. 

 

 
 
 Regards, 

 
 
 Tawfik 

 

   

 

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