Subject: RTO order
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Mohammad Musaed <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 16 Nov 2020 02:09:39 -0700 (MST)

Hi Team, 

With reference to order # 6230529286 
Tracking ID: CRDSAL0077213420 

The order was placed on Oct 6, 2020 , and shipped with Saudi Post under tracking ( CRDSAL0077213420 ). Now as per Saudi Post website the shipment has been returned to WH on Oct 18, 2020 . but in hybris the status is still in transit. Kindly check and assist us to mark the order as NDR and process the refund for customer asap. 

Thank you for your help. 

Regards, 
Fauzan 

From: "Mohammad Musaed" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 9 November, 2020 08:07:17 
Subject: RTO 

Hi Team, 

With reference to order #6230529286 
Order Date: Oct 6, 2020 
Tracking ID: CRDSAL0077213420 

The order has been returned to WH (RTO) on 2020-10-18 as per Saudi Post website, but as per hybris the status is still in transit. Kindly assist us to mark the order as NDR and process the refund. 

Thank you for your help. 

Regards, 
Tawfik