Subject: RE: [#203946] - Click & Collect - 6447773989
From: Malik Ismail <[email-masked]>
To: Mallmanager Cpkhobar <[email-masked]>, Qazi Mohammed <[email-masked]>, Jessie Caparas <[email-masked]>, Centrepoint Khobar <[email-masked]>, LMG OMS <[email-masked]>, "Thulasiraman Manoharan (TCS)" <[email-masked]>, Mohammed Idrees <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, Suvadeep Saha <[email-masked]>, Shoemart <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>, Anwar Abdullah <[email-masked]>, Apoorv Joshi <[email-masked]>, Anton Shanike <[email-masked]>
Date: Sun, 24 Nov 2019 16:53:33 +0000

Dear Basam,

Any update ?

RTS still pending.

Regards,
Malik Ismail
From: Mallmanager Cpkhobar
Sent: Sunday, November 24, 2019 5:25 PM
To: Qazi Mohammed <[email-masked]>; Malik Ismail <[email-masked]>; Jessie Caparas <[email-masked]>; Centrepoint Khobar <[email-masked]>; LMG OMS <[email-masked]>; Thulasiraman Manoharan (TCS) <[email-masked]>; Mohammed Idrees <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Suvadeep Saha <[email-masked]>; Shoemart <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>; Anwar Abdullah <[email-masked]>; Apoorv Joshi <[email-masked]>; Anton Shanike <[email-masked]>
Subject: RE: [#203946] - Click & Collect - 6447773989

Dear Qazi,

Said order has been returned to concept because customer not came to store for collection. Order has been made uncollect in app. Now refund process will be done. Sorry for the inconvenience.

Regards
Basam Alsagar
Mall Manager - Centrepoint-Khobar
Tel: +966 (13) 8989765  Ext 5584, Mobile: +966 566719132
Email: [email-masked]<mailto:[email-masked]>
Dhahran Road - PO Box 4979, Al Khobar 31952, Eastern Province, KSA

From: Qazi Mohammed <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 24, 2019 10:27 AM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mallmanager Cpkhobar <[email-masked]<mailto:[email-masked]>>; Centrepoint Khobar <[email-masked]<mailto:[email-masked]>>; LMG OMS <[email-masked]<mailto:[email-masked]>>; Thulasiraman Manoharan (TCS) <[email-masked]<mailto:[email-masked]>>; Mohammed Idrees <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Suvadeep Saha <[email-masked]<mailto:[email-masked]>>; Shoemart <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Anton Shanike <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#203946] - Click & Collect - 6447773989

Dear @LMG OMS<mailto:[email-masked]>,
Could you please provide proof of collection for subjected order.

Order ID: 6447773989

Regards,
Mohammad Qazi
Centrepoint KSA
Mobile: +966 540225824
Extn:3540

From: Malik Ismail
Sent: Sunday, November 24, 2019 9:02 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Mallmanager Cpkhobar <[email-masked]<mailto:[email-masked]>>; Centrepoint Khobar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Suvadeep Saha <[email-masked]<mailto:[email-masked]>>; Shoemart <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Anton Shanike <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#203946] - Click & Collect - 6447773989
Importance: High

Hi @Mallmanager Cpkhobar<mailto:[email-masked]> @Qazi Mohammed<mailto:[email-masked]>,

Please check and provide POD urgently.

It’s COC case and we need to update ministry ASAP.

Regards,
Malik Ismail
From: Jessie Caparas
Sent: Wednesday, November 20, 2019 2:36 PM
To: Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Mallmanager Cpkhobar <[email-masked]<mailto:[email-masked]>>; Centrepoint Khobar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Suvadeep Saha <[email-masked]<mailto:[email-masked]>>; Shoemart <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#203946] - Click & Collect - 6447773989
Importance: High

Hi Qazi,

Still no reply on this since November 5th.

Please ask the store team to reply with proof of collection.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Qazi Mohammed
Sent: Tuesday, November 05, 2019 12:28 PM
To: Mallmanager Cpkhobar <[email-masked]<mailto:[email-masked]>>; Centrepoint Khobar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Suvadeep Saha <[email-masked]<mailto:[email-masked]>>; Shoemart <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#203946] - Click & Collect - 6447773989

Dear Manager,

Could you please cross check, customer is complaining he has not been received his order.
But order status is customer pickup completed.

Regards,
Mohammad Qazi
Centrepoint KSA
Mobile: +966 540225824
Extn:3540

From: Shoemart [mailto:[email-masked]]
Sent: Monday, November 04, 2019 8:04 PM
To: Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Suvadeep Saha <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#203946] - Click & Collect

External email sender, please take precaution.
Hi Team,
​
Please revert.

Problem Statement: Pick up complete but customer did not pick it up.

Order Date : 10 Oct 2019
Order ID: 6447773989
Tracking ID: 201910101128647
Assistance Required: Need urgent collection

Issue Description: Customer got the pick up complete email. However customer did not pick it up. He also went to the collection store but there is no order and no information about the order .

Please look into this and advise. Thank you.

Thank you,
The Support Team
On Wed, 30 Oct at 10:44 AM , Mohamed Al Dessouki <[email-masked]<mailto:[email-masked]>> wrote:
Dear Support Team,

Any updates please !!

Regards
Mohamed Desouki
0568522555

From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 21, 2019 3:39 PM
To: [email-masked]<mailto:[email-masked]>
Subject: Re: [#203946] - Click & Collect

Hi Mohamed,

Thank you for getting in touch with us.

Please accept our sincere apologies for the late response.
​
With reference to order no #6447773989

We are really sorry for the inconvenience caused to you,but this is not typical of the experience we offer.
​
We have raised your issue to our concern team. Our team is working on it. Once we will get any update we will get back to you.You will get order as soon as possible.
​
We thank you for your understanding and cooperation.
​
Feel free to reach out to us if you need any further assistance.

Your friends,
The Support Team

203946:1125156

203946:1125156
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