Subject: Customer complaining about SMSA
From: Nitesh Singh <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Date: Sat, 23 Nov 2019 01:57:54 -0700 (MST)

Hi Apoorv, 

With reference to below ticket number 268546, customer is complaining that SMSA team kept the items at their service point and asked the customer to collected from there. Now, the items have been returned to warehouse as the customer didn't agreed to visit SMSA office and the courier never delivered the items to the customer. Customer is not happy with the service as he paid the delivery charge and yet they were asked to collect the items from SMSA. 

1. Order ID: 6444041210. AWB number: 290701939996 
2. Order ID: 6450604403, AWB number: 290063483626 

Kindly look into this matter and do the needful. 

Thanks, 
Nitesh