Subject: Fwd: [#191936] - late shipping - 6447028248
From: Seeta Seeta <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Date: Sat, 16 Nov 2019 01:40:37 -0700 (MST)

From: "Mohd Imran" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Sent: Saturday, November 16, 2019 2:03:00 PM 
Subject: FW: [#191936] - late shipping - 6447028248 

FYI 

Regards 

Imran 

From: Centrepoint Dareenmall <[email-masked]> 
Sent: Sunday, November 10, 2019 6:31 PM 
To: Anwar Abdullah <[email-masked]> 
Cc: [email-masked]; Escalations Dxbteam <[email-masked]>; MM.Dareenmall <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>; Landmark Group <[email-masked]>; Qazi Mohammed <[email-masked]>; Mehraz Mulla <[email-masked]> 
Subject: Fw: [#191936] - late shipping - 6447028248 

Dear Anwar Ma'am, 

Please find attached the customer acknowledgement in scan0373.pdf file. Also find attached the conversation we had with Mr. Qazi while delivering the items. The option for receiving the online delivery was not updated due to which we could not receive the online delivery. 

Another mail copy of Miss. Anwar following up with LMG OMS team about the same delivery. 

Thanks and Regards, 

Doyle Rodrigues, 

Manager Shoemart 

Dareen Mall. 

From: Shoemartwh Delivery < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, November 10, 2019 3:06 PM 
To: Anwar Abdullah < [ mailto:[email-masked] | [email-masked] ] >; MM.Dareenmall < [ mailto:[email-masked] | [email-masked] ] >; Mehraz Mulla < [ mailto:[email-masked] | [email-masked] ] > 
Cc: [ mailto:[email-masked] | [email-masked] ] < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; MM.Dareenmall < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] >; Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] >; Landmark Group < [ mailto:[email-masked] | [email-masked] ] >; Qazi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; Xavior Clement < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#191936] - late shipping - 6447028248 

Dear team, 

Find the attached file store received POD copy. 

Bikram Neupane 

Scm-Dammam 

Email- [ mailto:[email-masked] | [email-masked] ] 

From: Anwar Abdullah < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, November 10, 2019 2:22 PM 
To: MM.Dareenmall < [ mailto:[email-masked] | [email-masked] ] >; Mehraz Mulla < [ mailto:[email-masked] | [email-masked] ] > 
Cc: [ mailto:[email-masked] | [email-masked] ] ; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; MM.Dareenmall < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] >; Shoemartwh Delivery < [ mailto:[email-masked] | [email-masked] ] >; Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] >; Landmark Group < [ mailto:[email-masked] | [email-masked] ] >; Qazi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; Xavior Clement < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#191936] - late shipping - 6447028248 

Dear Mr. [ mailto:[email-masked] | 
@Mehraz Mulla ] , 

We need your intervention about this matter 

Order already received to store on 6 th of Oct 

Pls we need store to cross check and update us ASAP. 

T&R 

Anwar Abdullah 

Centrepoint - KSA - Riyadh 

Ext. 3738 

[ mailto:[email-masked] | [email-masked] ] 

From: Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, November 10, 2019 1:30 PM 
To: Shoemartwh Delivery < [ mailto:[email-masked] | [email-masked] ] >; Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] >; Landmark Group < [ mailto:[email-masked] | [email-masked] ] >; Xavior Clement < [ mailto:[email-masked] | [email-masked] ] >; MM.Dareenmall < [ mailto:[email-masked] | [email-masked] ] >; Anwar Abdullah < [ mailto:[email-masked] | [email-masked] ] >; Qazi Mohammed < [ mailto:[email-masked] | [email-masked] ] > 
Cc: [ mailto:[email-masked] | [email-masked] ] ; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; MM.Dareenmall < [ mailto:[email-masked] | [email-masked] ] >; Mehraz Mulla < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#191936] - late shipping - 6447028248 

Looping in [ mailto:[email-masked] | 
@Anwar Abdullah ] [ mailto:[email-masked] | 
@Qazi Mohammed ] Please have a look into this. 

Thanks & Regards, 

Shababe Quamar 

T: +97145174278 

From: Shoemartwh Delivery 
Sent: Saturday, November 09, 2019 12:36 PM 
To: Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] >; Landmark Group < [ mailto:[email-masked] | [email-masked] ] >; Xavior Clement < [ mailto:[email-masked] | [email-masked] ] >; MM.Dareenmall < [ mailto:[email-masked] | [email-masked] ] > 
Cc: [ mailto:[email-masked] | [email-masked] ] ; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; MM.Dareenmall < [ mailto:[email-masked] | [email-masked] ] >; Mehraz Mulla < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#191936] - late shipping - 6447028248 

Dear team, 

Below mentions order store delivery on oct 6. 

Dear @mall manager update the status. 

Bikram Neupane 

Scm-Dammam 

Email- [ mailto:[email-masked] | [email-masked] ] 

From: Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, November 09, 2019 10:24 AM 
To: Landmark Group < [ mailto:[email-masked] | [email-masked] ] >; Shoemartwh Delivery < [ mailto:[email-masked] | [email-masked] ] >; Xavior Clement < [ mailto:[email-masked] | [email-masked] ] > 
Cc: [ mailto:[email-masked] | [email-masked] ] ; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; MM.Dareenmall < [ mailto:[email-masked] | [email-masked] ] >; Mehraz Mulla < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#191936] - late shipping - 6447028248 

Dear Team, 

Order item already to concern store on the same. Kindly check and confirm 

	

S No. 	

Order No 	

co 	

Store code 	

Store location 	

Concept 	

Region 	

Packet Count 	

Delivery Type 	

Dispatch Date 	

Handover date 

4573 	

6447028248 	

201910051095674 	

21246 	

CENTREPOINT DAREEN MALL 	

Conloc 	

DAMMAM 	

1 	

C B C 	

5-Oct-2019 	

5-Oct-2019 

Regards 

Sagaya Suresh 

+966 565165997 

From: Landmark Group < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, October 22, 2019 12:19 PM 
To: Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: [ mailto:[email-masked] | [email-masked] ] ; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: [#191936] - late shipping - 6447028248 

External email sender, please take precaution. 

Hi Sagaya Suresh Kumar, 

This order was created on Oct 1, 2019, but it`s still not shipped yet. 

Kindly dispatch the order for delivery urgently today. 

Order No.: 6447028248 

Best Regards, 

Amal Al-Hroub 

On Thu, 10 Oct at 11:17 AM , Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi Team 

This order was created on Oct 1, 2019, but it`s still not shipped yet. 

Kindly dispatch the order for delivery urgently today. 

Order No.: 6447028248 

Best Regards, 
Suha Ali 

191936:1125156 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com 

Subject: Fw: 6447028248 item not received
From: Centrepoint Dareenmall <[email-masked]>
To: Qazi Mohammed <[email-masked]>
Date: Tue, 22 Oct 2019 10:22:01 +0000

Dear Qazi,

Please find the customer acknowledgement.

Thanks,
Zawjan,
Cp dareen mall.

________________________________
From: Centrepoint Dareenmall <[email-masked]>
Sent: Tuesday, October 22, 2019 12:43 PM
To: Qazi Mohammed <[email-masked]>
Subject: Re: 6447028248 item not received

Noted,

Thanks,
Zawjan,
Cp dareen mall.
________________________________
From: Qazi Mohammed <[email-masked]>
Sent: Tuesday, October 22, 2019 12:32 PM
To: Centrepoint Dareenmall <[email-masked]>
Subject: RE: 6447028248 item not received

Dear Manager,

Take written acknowledgment from customer and handover, meanwhile I will try to fix this issue with IT .

Regards,

Mohammad Qazi

Centrepoint KSA

Mobile: +966 540225824

Extn:3540

From: Centrepoint Dareenmall
Sent: Tuesday, October 22, 2019 11:11 AM
To: Qazi Mohammed <[email-masked]>
Subject: Fw: 6447028248 item not received

Dear Qazi,

Just now customer visit to our store.if you approve i can give order to the customer without receiving the system.kindly inform me.

Thanks,

Zawjan,

Cp dareen mall.

________________________________

From: Centrepoint Dareenmall <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 22, 2019 10:55 AM
To: Qazi Mohammed <[email-masked]<mailto:[email-masked]>>
Subject: Re: 6447028248 item not received

Dear Qazi,

Without receiving from the device how can i hand over to the customer?.

Item still not reflect in receiving option.kindly update order number to receive from device.

Thanks,

Zawjan,

Cp dareen mall.

________________________________

From: Qazi Mohammed <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 22, 2019 10:18 AM
To: Mallmanager Cpdc <[email-masked]<mailto:[email-masked]>>; MM.Dareenmall <[email-masked]<mailto:[email-masked]>>
Cc: Centrepoint Dareenmall <[email-masked]<mailto:[email-masked]>>; Arnel Navor <[email-masked]<mailto:[email-masked]>>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>
Subject: RE: 6447028248 item not received

Dear Team,

Kindly inform to customer said order delivered to CP Dareen on 8th Oct 19.

Dear Dareen mall  Manager,

Could you please call the customer for order collection.

Regards,

Mohammad Qazi

Centrepoint KSA

Mobile: +966 540225824

Extn:3540

From: Mallmanager Cpdc
Sent: Tuesday, October 22, 2019 10:03 AM
To: Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Arnel Navor <[email-masked]<mailto:[email-masked]>>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>
Subject: 6447028248 item not received

Hi

Customer came complaining that item not been received by him which he ordered long back

Kindly get back for update

Thanks

Hussain AlTawat
Store Manager
CPDC (21088)

Tel: +966 (13) 830 8043, Mobile: +966 532335623
Email: [email-masked]<mailto:[email-masked]>
Centrepoint Dammam Corniche , 2810 , Khaleej Road , Dammam -Al Jawharah  32422 !
Eastern Province , KSA

Subject: RE: Order number not reflecting
From: Anwar Abdullah <[email-masked]>
To: LMG OMS <[email-masked]>
Cc: Qazi Mohammed <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Omnichannel Support <[email-masked]>, Centrepoint Dareenmall <[email-masked]>, Mandar Akhare <[email-masked]>, Anton Shanike <[email-masked]>, Vishal Arora <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Vishu Jain <[email-masked]>, Mohammed Idrees <[email-masked]>
Date: Sun, 20 Oct 2019 10:28:55 +0000

Dear @LMG OMS<mailto:[email-masked]>

Why this order still not updated as reflecting? 6447028248
The reported day was on 8 oct ...until today we still not get any progress

T&R
Anwar Abdullah
Centrepoint - KSA - Riyadh
Ext. 3738
[email-masked]<mailto:[email-masked]>

From: Omnichannel Support <[email-masked]>
Sent: Saturday, October 19, 2019 5:20 PM
To: Centrepoint Dareenmall <[email-masked]>; Omnichannel Support <[email-masked]>; Mandar Akhare <[email-masked]>
Cc: Qazi Mohammed <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; Anwar Abdullah <[email-masked]>
Subject: RE: Order number not reflecting

@Mandar Akhare<mailto:[email-masked]> please resolve this

From: Centrepoint Dareenmall <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 17, 2019 11:39 AM
To: Omnichannel Support <[email-masked]<mailto:[email-masked]>>
Cc: Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>
Subject: Fw: Order number not reflecting

Dear Team,

Reminder.

Thanks,
Zawjan,
Cp dareen mall.

________________________________
From: Qazi Mohammed <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 14, 2019 5:08 PM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Centrepoint Dareenmall <[email-masked]<mailto:[email-masked]>>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>; LMG OMS <[email-masked]<mailto:[email-masked]>>
Cc: Arnel Navor <[email-masked]<mailto:[email-masked]>>; MM.Dareenmall <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order number not reflecting

Issue raised to @LMG OMS<mailto:[email-masked]>

Regards,
Mohammad Qazi
Centrepoint KSA
Mobile: +966 540225824
Extn:3540

From: Mohammad Shababe Quamar
Sent: Monday, October 14, 2019 4:57 PM
To: Centrepoint Dareenmall <[email-masked]<mailto:[email-masked]>>; Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>
Cc: Arnel Navor <[email-masked]<mailto:[email-masked]>>; MM.Dareenmall <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order number not reflecting

Hi @Qazi Mohammed<mailto:[email-masked]> @Anwar Abdullah<mailto:[email-masked]> Please have a look into this.

Thanks & Regards,

Shababe Quamar

T: +97145174278

From: Centrepoint Dareenmall
Sent: Monday, October 14, 2019 5:52 PM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Cc: Arnel Navor <[email-masked]<mailto:[email-masked]>>; Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; MM.Dareenmall <[email-masked]<mailto:[email-masked]>>
Subject: Fw: Order number not reflecting

Dear Team,

Till the time no any action taken by team,so we will send it to W/H.

Thanks,
Zawjan,
Cp dareen mall.

________________________________
From: Centrepoint Dareenmall <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 10, 2019 8:14 PM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Cc: Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>; Arnel Navor <[email-masked]<mailto:[email-masked]>>; MM.Dareenmall <[email-masked]<mailto:[email-masked]>>
Subject: Fw: Order number not reflecting

Dear Team,

Kindly take an action on this.

Thanks,
Zawjan,
Cp dareen mall.

________________________________
From: Centrepoint Dareenmall
Sent: Tuesday, October 8, 2019 7:20 PM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Cc: Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>; Arnel Navor <[email-masked]<mailto:[email-masked]>>; MM.Dareenmall <[email-masked]<mailto:[email-masked]>>
Subject: Order number not reflecting

Dear Team,

Today we received C&C order & one order is not reflecting in receive option.kindly update to receive.

Order number - 6447028248
Carton ID - DISP000862095
Customer name - Ali Al qarah
Mobile - 0507107338
Store code - 21246

Thanks,
Zawjan,
Head cashier,
Cp dareen mall.