From: Abdelkrim Allel <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Date: Tue, 12 Nov 2019 17:18:41 -0700 (MST)

Hi Apoorv, 

I ma writing to you regarding the ticket that you have provided me to escalate. After the system shutdown Could not find the ticket number. 

Kindly look into it again and sorry for the inconvenience. 

Regards, 
karim