Subject: FW: Store complaint
From: Jessie Caparas <[email-masked]>
To: Praveen Jawadi <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 9 Dec 2019 06:47:18 +0000

Hi Praveen,

Can you please help us on the below store complaint?

From: Apoorv Joshi <[email-masked]>
Sent: Sunday, December 8, 2019 10:45 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Store complaint

External email sender, please take precaution.
Hi Team,

With reference to the ticket ID: 218230

Customer purchased Jeggings from Centrepoint (Splash) in Mall of Emirates. However, is reporting that she just opened the packaging while she is in UK and found that the item she has received has a very poor stitching and is damaged. Customer can not return this item as she is UK and we have already escalated this to the store related concern as per the matrix however, we are receiving no response regarding the same. Customer is threatening for legal action. Please look into this and advise.

Customer's Name: Marty
Customer's contact number: +447380797101

Thank you for looking into this.

Regards,
Apoorv
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