Subject: Re: [#223816] - Delivery
From: Apoorv Joshi <[email-masked]>
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Cc: ksalmglogistics Rydconloc <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>, Centrepoint <[email-masked]>, escalations dxbteam <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, Suvadeep Saha <[email-masked]>
Date: Sun, 8 Dec 2019 12:07:45 -0700 (MST)

Hi Team, 

Please update. 

This case is still pending and the tracking is still showing in transit. RMA is still not processed. 

Please look into this and advise. 

Regards, 
Apoorv 

From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]> 
To: "ksalmglogistics Rydconloc" <[email-masked]>, "Sagaya Suresh Kumar" <[email-masked]>, "Centrepoint" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Ramesh Gottimukkala" <[email-masked]>, "Suvadeep Saha" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 29 November, 2019 14:04:52 
Subject: RE: [#223816] - Delivery 

Dears, 

Please mark shipment as NDR and process RMA urgently. 

Mahmoud 

From: ksalmglogistics Rydconloc <[email-masked]> 
Sent: Saturday, November 2, 2019 1:43 PM 
To: Sagaya Suresh Kumar <[email-masked]>; Centrepoint <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Suvadeep Saha <[email-masked]> 
Subject: RE: [#223816] - Delivery 

Dear Suresh 

The below shipment is waiting to confirm RTO after 6 attempts due to Customer no response reason .. 

Thanks .. 

SHOAIB KHAN .. 

OLM- SHADE -5 

From: Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 02 November, 2019 11:02 AM 
To: Centrepoint < [ mailto:[email-masked] | [email-masked] ] >; ksalmglogistics Rydconloc < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Ramesh Gottimukkala < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#223816] - Delivery 

Dear Shobak, 

Please update about this.. 

Regards 

Sagaya Suresh 

+966 565165997 

From: Centrepoint < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, November 02, 2019 8:26 AM 
To: Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: [#223816] - Delivery 

External email sender, please take precaution. 

Please take a look at ticket [ https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/223816 | #223816 ] 

Order not delivered to the customer yet 

Order ID : 6447220204 

Order Date : Oct 3, 2019 

Tracking Reference : FP10040100078 

Hi Team, 

Please look at the above order. Order was shipped in multiple consignments. However customer has received the one delivered by Aramex but other one shipped by LMG isn't delivered yet. Please look into the order and inform what's causing the delay in delivery of the order. Customer is very unhappy cause of the delay. 

Regards 

Lalit 

On Sat, 2 Nov at 9:22 AM , Centrepoint < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi Hannah, 

Thank you for contacting us. 

We are truly sorry for the inconvenience caused. This is surely not the experience we want our customers to have when they shop with us. 

We have now forwarded the concern to our relevant department and we will update you soon regarding the second shipment of your order. Please allow us 24-48 hours. 

​ 

Thank you for your patience. 

​ 

Feel free to reach out to us for any further assistance. 

​ 

Your friends, 

The Support Team 

BQ_BEGIN

On Sat, 2 Nov at 8:16 AM , Hannah Abillano < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Please tell me exactly when will I receive my parcel if not please return what i paid for iOS Version: 13.1.2 App Version: 8.7.5 

BQ_END

223816:1125156 
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