Subject: 289275
From: Seeta Seeta <[email-masked]>
To: Nikhil Bishnoi <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Date: Sun, 8 Dec 2019 01:50:41 -0700 (MST)

Hi Nikhil, 

Everyday before leaving your shift you have to make sure that your open count is Zero. I was checking your open tickets and i can see there's so many tickets where the concern team has already replied but the case is pending from your end. 

@Apoorv you have to make sure the open count should be zero for every night agents. 

Thanks & Regards, 
Seeta Kunwar