Subject: RE: [#253337] - Conversation with Scarlet Sun
From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
To: Shatakshi Pandey <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>
Cc: Suvadeep Saha <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, Escalations Dxbteam <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Jessie Caparas <[email-masked]>, Centrepoint <[email-masked]>, Parvez Khan <[email-masked]>, Ksaconloc Ops <[email-masked]>, Apoorv Joshi <apoor
Date: Fri, 29 Nov 2019 09:07:23 +0000

Dears,

We need to cancel this order or shipped it out today urgently  !!

Mahmoud

From: Jessie Caparas <[email-masked]>
Sent: Monday, November 18, 2019 2:33 PM
To: Sagaya Suresh Kumar <[email-masked]>; Centrepoint <[email-masked]>; Parvez Khan <[email-masked]>; Ksaconloc Ops <[email-masked]>
Cc: Suvadeep Saha <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Escalations Dxbteam <[email-masked]>; [email-masked]; [email-masked]; Mohammad Shababe Quamar <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Mustehsan Siddiqui <[email-masked]>
Subject: RE: [#253337] - Conversation with Scarlet Sun
Importance: High

Hi Sagaya,

Please note that there is still no reply from the team since yesterday and customer needs a resolution asap!

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Sagaya Suresh Kumar
Sent: Sunday, November 17, 2019 5:06 PM
To: Centrepoint <[email-masked]<mailto:[email-masked]>>; Parvez Khan <[email-masked]<mailto:[email-masked]>>; Ksaconloc Ops <[email-masked]<mailto:[email-masked]>>
Cc: Suvadeep Saha <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#253337] - Conversation with Scarlet Sun

Dear Team – Order placed on NOV 4TH, item shipped from RDC but not received in E com end.

Can you please check and update this order status Asap.

Regards
Sagaya Suresh
+966 565165997
From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 17, 2019 3:19 PM
To: Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>
Cc: Suvadeep Saha <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#253337] - Conversation with Scarlet Sun

External email sender, please take precaution.
ticket #253337<https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/253337>

Hi Team,

Subject : Missing Item

Problem Statement – Missing Item
Order ID – ​6450099650
Item ID – ​160897302 - - Lace-Up Derby ShoesSAR49.00
Assistance Required – The item mentioned above hasn't been shipped with the order and the chasing us about it , So please update us on the status and have it shipped ASAP.
Order placed on: ​Nov 4, 2019
Warm Regards,
Mahdi.
On Sun, 17 Nov at 11:08 AM , Hehnizam55 <[email-masked]<mailto:[email-masked]>> wrote:
Scarlet Sun
[https://images.freshchat.com/30x30/fresh-chat-names/img/sun.png]
hello
10:32 AM, 17th Nov
Scarlet Sun
[https://images.freshchat.com/30x30/fresh-chat-names/img/sun.png]
u der
10:35 AM, 17th Nov
Scarlet Sun
[https://images.freshchat.com/30x30/fresh-chat-names/img/sun.png]
is any one there
10:46 AM, 17th Nov
Mohammad
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png]
Hi,thank you for contacting us. I'm Shafeeque . How may I help you?
10:53 AM, 17th Nov
Mahdi
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png]
Hi, Thank you for contacting us. I'm Mahdi . I will be happy to help you.
10:57 AM, 17th Nov
Scarlet Sun
[https://images.freshchat.com/30x30/fresh-chat-names/img/sun.png]
hello
10:57 AM, 17th Nov
Scarlet Sun
[https://images.freshchat.com/30x30/fresh-chat-names/img/sun.png]
could you please check the Order No.6450099650
10:58 AM, 17th Nov
Mahdi
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png]
how can i help you?
10:58 AM, 17th Nov
Scarlet Sun
[https://images.freshchat.com/30x30/fresh-chat-names/img/sun.png]
as
10:58 AM, 17th Nov
Scarlet Sun
[https://images.freshchat.com/30x30/fresh-chat-names/img/sun.png]
there was technical issue in placing the order and it was confirmed it would be rectify in 2 days but its more
10:59 AM, 17th Nov
Scarlet Sun
[https://images.freshchat.com/30x30/fresh-chat-names/img/sun.png]
just check whether it will be solve or not
10:59 AM, 17th Nov
Mahdi
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png]
Please hold for a moment while I gather those details for you.
11:00 AM, 17th Nov
Mahdi
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png]
A request will be filed to the concerned authorities To receive the request as soon as possible You will be contacted through e-mail
11:01 AM, 17th Nov
Scarlet Sun
[https://images.freshchat.com/30x30/fresh-chat-names/img/sun.png]
no response since last week only same update I am getting
11:02 AM, 17th Nov
Scarlet Sun
[https://images.freshchat.com/30x30/fresh-chat-names/img/sun.png]
is there any office in riyadh where I can visit and speak
11:02 AM, 17th Nov
Scarlet Sun
[https://images.freshchat.com/30x30/fresh-chat-names/img/sun.png]
coz chat is only forwarding to concern dept
11:03 AM, 17th Nov
Scarlet Sun
[https://images.freshchat.com/30x30/fresh-chat-names/img/sun.png]
u der
11:05 AM, 17th Nov
Mahdi
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png]
A request will be filed to the concerned authorities To receive the request as soon as possible You will be contacted through e-mail
11:08 AM, 17th Nov
Mahdi
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png]
thank you for contacting us
11:08 AM, 17th Nov
View conversation in Freshchat<https://web.freshchat.com/a/224106425474082/open/conversation/289922812004112>

253337:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: Order Not Sent
From: Apoorv Joshi <[email-masked]>
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Fri, 29 Nov 2019 08:59:37 +0000

External email sender, please take precaution.

Hi Team,

With reference to the ticket ID: 241288
Order number: 6450099650

This order was placed on Nov 4, 2019 and the order has no consignment details yet. We have escalated as the per the updated matrix multiple times however, no response regarding the same. Please help us close this case.

Please look into this and advise. Thank you.

Regards,
Apoorv