Subject: Re: [#203946] - Click & Collect - 6447773989
From: Apoorv Joshi <[email-masked]>
To: malik ismail <[email-masked]>, [email-masked]
Cc: Qazi Mohammed <[email-masked]>, Jessie Caparas <[email-masked]>, Centrepoint Khobar <[email-masked]>, LMG OMS <[email-masked]>, "Thulasiraman Manoharan (TCS)" <[email-masked]>, Mohammed Idrees <[email-masked]>, escalations dxbteam <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, Suvadeep Saha <[email-masked]>, Shoemart <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>, Anwar Ab
Date: Thu, 28 Nov 2019 23:04:42 -0700 (MST)

Hi Team, 

Any updates on the refund - 6447773989? 

Thank you for your help! 

Regards, 
Apoorv 

From: "malik ismail" <[email-masked]> 
To: "Mallmanager Cpkhobar" <[email-masked]>, "Qazi Mohammed" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Centrepoint Khobar" <[email-masked]>, "LMG OMS" <[email-masked]>, "Thulasiraman Manoharan (TCS)" <[email-masked]>, "Mohammed Idrees" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Ramesh Gottimukkala" <[email-masked]>, "Suvadeep Saha" <[email-masked]>, "Shoemart" <[email-masked]>, "Sagaya Suresh Kumar" <[email-masked]>, "Anwar Abdullah" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Anton Shanike" <[email-masked]> 
Sent: Wednesday, 27 November, 2019 20:52:56 
Subject: RE: [#203946] - Click & Collect - 6447773989 

Dear Samy, 

Thanks for clarification. 

Please contact the customer of order 6447773989 and refund him the amount of SAR 53 to close the case. 

Regards, 

Malik Ismail 

From: Mallmanager Cpkhobar 
Sent: Wednesday, November 27, 2019 5:36 PM 
To: Malik Ismail <[email-masked]>; Qazi Mohammed <[email-masked]>; Jessie Caparas <[email-masked]>; Centrepoint Khobar <[email-masked]>; LMG OMS <[email-masked]>; Thulasiraman Manoharan (TCS) <[email-masked]>; Mohammed Idrees <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Suvadeep Saha <[email-masked]>; Shoemart <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>; Anwar Abdullah <[email-masked]>; Apoorv Joshi <[email-masked]>; Anton Shanike <[email-masked]> 
Subject: RE: [#203946] - Click & Collect - 6447773989 

Dear Mr.Malik, 

There is small mistake happen from our side. Order has been given wrongly to other customer Order No, Was 6447773938. This all issues previously we have escalated to Miss.Anwar. 

Today we have called the customer 6447773938 of this order who took other product. Now customer agreed to refund the money back. 

Can you pls call me so that I can explain the issue. Need to close this. 

Regards 

Samy 

0540653120 

From: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, November 27, 2019 4:22 PM 
To: Mallmanager Cpkhobar < [ mailto:[email-masked] | [email-masked] ] >; Qazi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Centrepoint Khobar < [ mailto:[email-masked] | [email-masked] ] >; LMG OMS < [ mailto:[email-masked] | [email-masked] ] >; Thulasiraman Manoharan (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Idrees < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Ramesh Gottimukkala < [ mailto:[email-masked] | [email-masked] ] >; Suvadeep Saha < [ mailto:[email-masked] | [email-masked] ] >; Shoemart < [ mailto:[email-masked] | [email-masked] ] >; Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] >; Anwar Abdullah < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Anton Shanike < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#203946] - Click & Collect - 6447773989 
Importance: High 

Dear Basam, 

Awaiting your feedback to close the case with COC. 

Regards, 

Malik Ismail 

From: Malik Ismail 
Sent: Monday, November 25, 2019 11:12 AM 
To: Mallmanager Cpkhobar < [ mailto:[email-masked] | [email-masked] ] >; Qazi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Centrepoint Khobar < [ mailto:[email-masked] | [email-masked] ] >; LMG OMS < [ mailto:[email-masked] | [email-masked] ] >; Thulasiraman Manoharan (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Idrees < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Ramesh Gottimukkala < [ mailto:[email-masked] | [email-masked] ] >; Suvadeep Saha < [ mailto:[email-masked] | [email-masked] ] >; Shoemart < [ mailto:[email-masked] | [email-masked] ] >; Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] >; Anwar Abdullah < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Anton Shanike < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#203946] - Click & Collect - 6447773989 

Dear Basam, 

There is no RTS on the system. 

Please clarify. 

Regards, 

Malik Ismail 

From: Mallmanager Cpkhobar 
Sent: Sunday, November 24, 2019 10:43 PM 
To: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Qazi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Centrepoint Khobar < [ mailto:[email-masked] | [email-masked] ] >; LMG OMS < [ mailto:[email-masked] | [email-masked] ] >; Thulasiraman Manoharan (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Idrees < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Ramesh Gottimukkala < [ mailto:[email-masked] | [email-masked] ] >; Suvadeep Saha < [ mailto:[email-masked] | [email-masked] ] >; Shoemart < [ mailto:[email-masked] | [email-masked] ] >; Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] >; Anwar Abdullah < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Anton Shanike < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#203946] - Click & Collect - 6447773989 

Dear Mr.Malik, 

Done. 

Regards 

Basam Alsagar 

Mall Manager - Centrepoint-Khobar 

Tel: +966 (13) 8989765 Ext 5584, Mobile: +966 566719132 

Email: [ mailto:[email-masked] | [email-masked] ] 

Dhahran Road - PO Box 4979, Al Khobar 31952, Eastern Province, KSA 

From: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, November 24, 2019 7:54 PM 
To: Mallmanager Cpkhobar < [ mailto:[email-masked] | [email-masked] ] >; Qazi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Centrepoint Khobar < [ mailto:[email-masked] | [email-masked] ] >; LMG OMS < [ mailto:[email-masked] | [email-masked] ] >; Thulasiraman Manoharan (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Idrees < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Ramesh Gottimukkala < [ mailto:[email-masked] | [email-masked] ] >; Suvadeep Saha < [ mailto:[email-masked] | [email-masked] ] >; Shoemart < [ mailto:[email-masked] | [email-masked] ] >; Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] >; Anwar Abdullah < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Anton Shanike < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#203946] - Click & Collect - 6447773989 
Importance: High 

Dear Basam, 

Any update ? 

RTS still pending. 

Regards, 

Malik Ismail 

From: Mallmanager Cpkhobar 
Sent: Sunday, November 24, 2019 5:25 PM 
To: Qazi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Centrepoint Khobar < [ mailto:[email-masked] | [email-masked] ] >; LMG OMS < [ mailto:[email-masked] | [email-masked] ] >; Thulasiraman Manoharan (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Idrees < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Ramesh Gottimukkala < [ mailto:[email-masked] | [email-masked] ] >; Suvadeep Saha < [ mailto:[email-masked] | [email-masked] ] >; Shoemart < [ mailto:[email-masked] | [email-masked] ] >; Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] >; Anwar Abdullah < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Anton Shanike < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#203946] - Click & Collect - 6447773989 

Dear Qazi, 

Said order has been returned to concept because customer not came to store for collection. Order has been made uncollect in app. Now refund process will be done. Sorry for the inconvenience. 

Regards 

Basam Alsagar 

Mall Manager - Centrepoint-Khobar 

Tel: +966 (13) 8989765 Ext 5584, Mobile: +966 566719132 

Email: [ mailto:[email-masked] | [email-masked] ] 

Dhahran Road - PO Box 4979, Al Khobar 31952, Eastern Province, KSA 

From: Qazi Mohammed < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, November 24, 2019 10:27 AM 
To: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Mallmanager Cpkhobar < [ mailto:[email-masked] | [email-masked] ] >; Centrepoint Khobar < [ mailto:[email-masked] | [email-masked] ] >; LMG OMS < [ mailto:[email-masked] | [email-masked] ] >; Thulasiraman Manoharan (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Idrees < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Ramesh Gottimukkala < [ mailto:[email-masked] | [email-masked] ] >; Suvadeep Saha < [ mailto:[email-masked] | [email-masked] ] >; Shoemart < [ mailto:[email-masked] | [email-masked] ] >; Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] >; Anwar Abdullah < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Anton Shanike < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#203946] - Click & Collect - 6447773989 

Dear [ mailto:[email-masked] | 
@LMG OMS ] , 

Could you please provide proof of collection for subjected order. 

Order ID: 6447773989 

Regards, 

Mohammad Qazi 

Centrepoint KSA 

Mobile : +966 540225824 

Extn:3540 

From: Malik Ismail 
Sent: Sunday, November 24, 2019 9:02 AM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Qazi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; Mallmanager Cpkhobar < [ mailto:[email-masked] | [email-masked] ] >; Centrepoint Khobar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Ramesh Gottimukkala < [ mailto:[email-masked] | [email-masked] ] >; Suvadeep Saha < [ mailto:[email-masked] | [email-masked] ] >; Shoemart < [ mailto:[email-masked] | [email-masked] ] >; Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] >; Anwar Abdullah < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Anton Shanike < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#203946] - Click & Collect - 6447773989 
Importance: High 

Hi [ mailto:[email-masked] | 
@Mallmanager Cpkhobar ] [ mailto:[email-masked] | 
@Qazi Mohammed ] , 

Please check and provide POD urgently. 

It’s COC case and we need to update ministry ASAP. 

Regards, 

Malik Ismail 

From: Jessie Caparas 
Sent: Wednesday, November 20, 2019 2:36 PM 
To: Qazi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; Mallmanager Cpkhobar < [ mailto:[email-masked] | [email-masked] ] >; Centrepoint Khobar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Ramesh Gottimukkala < [ mailto:[email-masked] | [email-masked] ] >; Suvadeep Saha < [ mailto:[email-masked] | [email-masked] ] >; Shoemart < [ mailto:[email-masked] | [email-masked] ] >; Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] >; Anwar Abdullah < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#203946] - Click & Collect - 6447773989 
Importance: High 

Hi Qazi, 

Still no reply on this since November 5 th . 

Please ask the store team to reply with proof of collection. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Qazi Mohammed 
Sent: Tuesday, November 05, 2019 12:28 PM 
To: Mallmanager Cpkhobar < [ mailto:[email-masked] | [email-masked] ] >; Centrepoint Khobar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Ramesh Gottimukkala < [ mailto:[email-masked] | [email-masked] ] >; Suvadeep Saha < [ mailto:[email-masked] | [email-masked] ] >; Shoemart < [ mailto:[email-masked] | [email-masked] ] >; Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] >; Anwar Abdullah < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#203946] - Click & Collect - 6447773989 

Dear Manager, 

Could you please cross check, customer is complaining he has not been received his order. 

But order status is customer pickup completed. 

Regards, 

Mohammad Qazi 

Centrepoint KSA 

Mobile : +966 540225824 

Extn:3540 

From: Shoemart [ [ mailto:[email-masked] | mailto:[email-masked] ] ] 
Sent: Monday, November 04, 2019 8:04 PM 
To: Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] >; Qazi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; Anwar Abdullah < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Ramesh Gottimukkala < [ mailto:[email-masked] | [email-masked] ] >; Suvadeep Saha < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: [#203946] - Click & Collect 

External email sender, please take precaution. 

Hi Team, 

​ 

Please revert. 

Problem Statement: Pick up complete but customer did not pick it up. 

Order Date : 10 Oct 2019 
Order ID: 6447773989 
Tracking ID: 201910101128647 
Assistance Required: Need urgent collection 

Issue Description: Customer got the pick up complete email. However customer did not pick it up. He also went to the collection store but there is no order and no information about the order . 

Please look into this and advise. Thank you. 

Thank you, 
The Support Team 

On Wed, 30 Oct at 10:44 AM , Mohamed Al Dessouki < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Dear Support Team, 

Any updates please !! 

Regards 

Mohamed Desouki 

0568522555 

BQ_BEGIN

From: Centrepoint < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, October 21, 2019 3:39 PM 
To: [ mailto:[email-masked] | [email-masked] ] 
Subject: Re: [#203946] - Click & Collect 

Hi Mohamed, 

Thank you for getting in touch with us. 

Please accept our sincere apologies for the late response. 

​ 
With reference to order no #6447773989 

We are really sorry for the inconvenience caused to you,but this is not typical of the experience we offer. 

​ 

We have raised your issue to our concern team. Our team is working on it. Once we will get any update we will get back to you.You will get order as soon as possible. 

​ 

We thank you for your understanding and cooperation. 

​ 

Feel free to reach out to us if you need any further assistance. 

Your friends, 

The Support Team 

203946:1125156 

BQ_END

203946:1125156 
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