Subject: RE: [#221974] - Delivery Order ID 6449029056 COC 12939589
From: Malik Ismail <[email-masked]>
To: Ramesh Gottimukkala <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Saumya Kotiyan <[email-masked]>, Bsj Nf <[email-masked]>, IranBudhathoki <[email-masked]>, Bratindra Mukherjee <[email-masked]>, Navaz Nt <[email-masked]>, Saad Alonaizi <[email-masked]>, Sidhartha Bhimania <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Vinod Sharma <[email-masked]>, Md Abu Talla <[email-masked]>, Sachin Maheshwari <[email-masked]>, "Alexander Gomes" <[email-masked]>, Navaz Nt <[email-masked]>, Moosa Yusuf <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Shriram Srinivasan <[email-masked]>, Shatakshi Pandey <[email-masked]>, Jessie Caparas <
Date: Wed, 27 Nov 2019 14:23:08 +0000

Hi @Ramesh Gottimukkala<mailto:[email-masked]>,

Please contact customer on below numbers.

0569198034
0556919803

Regards,
Malik Ismail
From: Ramesh Gottimukkala
Sent: Monday, November 25, 2019 7:22 PM
To: Sagaya Suresh Kumar <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Saumya Kotiyan <[email-masked]>; Bsj Nf <[email-masked]>; IranBudhathoki <[email-masked]>; Bratindra Mukherjee <[email-masked]>; Navaz Nt <[email-masked]>; Saad Alonaizi <[email-masked]>; Sidhartha Bhimania <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Vinod Sharma <[email-masked]>; Md Abu Talla <[email-masked]>; Sachin Maheshwari <[email-masked]>; Alexander Gomes <[email-masked]>; Navaz Nt <[email-masked]>; Moosa Yusuf <[email-masked]>; [email-masked]; [email-masked]; Shriram Srinivasan <[email-masked]>; Shatakshi Pandey <[email-masked]>; Jessie Caparas <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>
Subject: RE: [#221974] - Delivery Order ID 6449029056 COC 12939589

Dear Team

Please ignore previous mail and find the attached mail

We are unable to reach customer so kindly give us any alternative solution

Thanks

From: Ramesh Gottimukkala
Sent: Monday, November 25, 2019 6:14 PM
To: Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Saumya Kotiyan <[email-masked]<mailto:[email-masked]>>; Bsj Nf <[email-masked]<mailto:[email-masked]>>; IranBudhathoki <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; Navaz Nt <[email-masked]<mailto:[email-masked]>>; Saad Alonaizi <[email-masked]<mailto:[email-masked]>>; Sidhartha Bhimania <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Vinod Sharma <[email-masked]<mailto:[email-masked]>>; Md Abu Talla <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Alexander Gomes <[email-masked]<mailto:[email-masked]>>; Navaz Nt <[email-masked]<mailto:[email-masked]>>; Moosa Yusuf <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Shriram Srinivasan <[email-masked]<mailto:[email-masked]>>; Shatakshi Pandey <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#221974] - Delivery Order ID 6449029056 COC 12939589

Team

Lets not wait for fulfilment solution please do manual refund to customer

Thanks

From: Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 25, 2019 1:32 PM
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Saumya Kotiyan <[email-masked]<mailto:[email-masked]>>; Bsj Nf <[email-masked]<mailto:[email-masked]>>; IranBudhathoki <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; Navaz Nt <[email-masked]<mailto:[email-masked]>>; Saad Alonaizi <[email-masked]<mailto:[email-masked]>>; Sidhartha Bhimania <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Vinod Sharma <[email-masked]<mailto:[email-masked]>>; Md Abu Talla <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Alexander Gomes <[email-masked]<mailto:[email-masked]>>; Navaz Nt <[email-masked]<mailto:[email-masked]>>; Moosa Yusuf <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Shriram Srinivasan <[email-masked]<mailto:[email-masked]>>; Shatakshi Pandey <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#221974] - Delivery Order ID 6449029056 COC 12939589

Dear Team – This order belong to Jed Team and until there was no update. Order item not get received and processed on the same.

Kindly apology to our customer and provide manual refund close this case.

@Sidhartha Bhimania<mailto:[email-masked]> – On Reading..

Regards
Sagaya Suresh
+966 565165997
From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 24, 2019 11:10 AM
To: Saumya Kotiyan <[email-masked]<mailto:[email-masked]>>; Bsj Nf <[email-masked]<mailto:[email-masked]>>; IranBudhathoki <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; Navaz Nt <[email-masked]<mailto:[email-masked]>>; Saad Alonaizi <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Vinod Sharma <[email-masked]<mailto:[email-masked]>>; Md Abu Talla <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Alexander Gomes <[email-masked]<mailto:[email-masked]>>; Navaz Nt <[email-masked]<mailto:[email-masked]>>; Moosa Yusuf <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#221974] - Delivery Order ID 6449029056 COC 12939589

Dears All.

We already contacted the customer, as per him nothing delivered yet !!

Mahmoud

From: Saumya Kotiyan <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 23, 2019 11:35 AM
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Bsj Nf <[email-masked]<mailto:[email-masked]>>; IranBudhathoki <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; Navaz Nt <[email-masked]<mailto:[email-masked]>>; Saad Alonaizi <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Vinod Sharma <[email-masked]<mailto:[email-masked]>>; Md Abu Talla <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Alexander Gomes <[email-masked]<mailto:[email-masked]>>; Navaz Nt <[email-masked]<mailto:[email-masked]>>; Moosa Yusuf <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#221974] - Delivery Order ID 6449029056 COC 12939589

Dear Mahmoud,

As discussed with Jeddah team, the product will be delivered to the customer today.

CC:Jeddah Team, Please call the customer and let him know the scheduled time of the delivery.

Kind Regards,
Saumya

From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 23, 2019 11:31 AM
To: Bsj Nf <[email-masked]<mailto:[email-masked]>>; IranBudhathoki <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; Navaz Nt <[email-masked]<mailto:[email-masked]>>; Saad Alonaizi <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Vinod Sharma <[email-masked]<mailto:[email-masked]>>; Md Abu Talla <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Saumya Kotiyan <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Alexander Gomes <[email-masked]<mailto:[email-masked]>>; Navaz Nt <[email-masked]<mailto:[email-masked]>>; Moosa Yusuf <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#221974] - Delivery Order ID 6449029056 COC 12939589

Dears All,

Mobile number 569198034 please call the customer , if mobile number not reachable we should process canceling not keep order pounding.

Mahmoud

From: Bsj Nf <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 23, 2019 11:24 AM
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; IranBudhathoki <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; Navaz Nt <[email-masked]<mailto:[email-masked]>>; Saad Alonaizi <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Vinod Sharma <[email-masked]<mailto:[email-masked]>>; Md Abu Talla <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Saumya Kotiyan <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Alexander Gomes <[email-masked]<mailto:[email-masked]>>; Navaz Nt <[email-masked]<mailto:[email-masked]>>; Moosa Yusuf <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#221974] - Delivery Order ID 6449029056 COC 12939589

Hi Team,

      Kindly inform to you the customer mobile switched off, so now the order is placed on 24-11-2019.

Have a good day!!!!

Regards,
Iran Budhathoki
GDMS Operation
BabyShop, Jeddah
<https://www.facebook.com/LandmarkArabia>  <@LandmarkArabia>   <https://www.linkedin.com/company/landmark-group>

From: Mahmoud Emadeldin Mahmoud Elsayed
Sent: Saturday, November 23, 2019 9:32 AM
To: Bsj Nf <[email-masked]<mailto:[email-masked]>>; IranBudhathoki <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; Navaz Nt <[email-masked]<mailto:[email-masked]>>; Saad Alonaizi <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Vinod Sharma <[email-masked]<mailto:[email-masked]>>; Md Abu Talla <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Saumya Kotiyan <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Alexander Gomes <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#221974] - Delivery Order ID 6449029056 COC 12939589

Dears, @Bsj Nf<mailto:[email-masked]> @IranBudhathoki<mailto:[email-masked]> @Bratindra Mukherjee<mailto:[email-masked]> @Navaz Nt<mailto:[email-masked]>,

Please check and advise mention order supposed to be delivered on 29th Oct, and Re-Scheduled for 17th Nov, But till no delivery not yet done !!

@Saad Alonaizi<mailto:[email-masked]> COC 12939589

Mahmoud

From: Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 14, 2019 4:13 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Bsj Nf <[email-masked]<mailto:[email-masked]>>; IranBudhathoki <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>; Vinod Sharma <[email-masked]<mailto:[email-masked]>>; Navaz Nt <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; Md Abu Talla <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#221974] - Delivery

Dear Team – Order placed on OCT 24th , but until item not received and dispatch from Conloc End.

Can you please check quickly and response for this case.

Regards
Sagaya Suresh
+966 565165997
From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 14, 2019 3:00 PM
To: Centrepoint <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#221974] - Delivery
Importance: High

Hi Sagaya,

There is no reply for this order since November 5.

Please check asap.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Centrepoint [mailto:[email-masked]]
Sent: Tuesday, November 05, 2019 4:51 PM
To: Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#221974] - Delivery

External email sender, please take precaution.
Please take a look at ticket #221974<https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/221974>

​Any update??

Order ID : 6449029056
Order Date : Oct 24, 2019
Order Status : SUBMITTED_TO_WAREHOUSE

Hi Team,

Please look at the above order . The order was placed a week ago and we haven't shipped the order yet. Customer has emailed us in with the concern regarding the delay of the order. Please do the needful. The matter was raised earlier as well but no update is received yet.
​
Customer is still chasing the order.

Regards
​Lalit
On Tue, 5 Nov at 4:48 PM , Centrepoint <[email-masked]<mailto:[email-masked]>> wrote:
​Hi Ramy,

Thank you for contacting us.

We apologise for the late response.

We are truly sorry for the inconvenience caused. This is surely not the experience we want our customers to have when they shop with us.
​
Our team is currently working on your query , we will contact you soon once we have the necessary information.

Thank you for your patience.

Your friends,
The Support Team
On Tue, 5 Nov at 12:52 AM , Ramy Aly <[email-masked]<mailto:[email-masked]>> wrote:
Any updates regarding this order ?

Order #6449029056

Regards,
Ramy

From: Ramy Aly
Sent: Monday, November 4, 2019 12:45 PM
To: Centrepoint <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#221974] - Delivery

Good afternoon,

I am extremely frustrated for not receiving the order until now, I placed the order on the 24th of October with a delivery date of 29th of October. Today is the 4th of November and I did not receive it until now with no response from your side. I do not think that this is the way Centrepoint treats their customers with and it is completely unacceptable for me to wait that long.

Please let me know the delivery status ASAP.

Regards,
Ramy

From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 4, 2019 10:07 AM
To: [email-masked]<mailto:[email-masked]>
Subject: Re: [#221974] - Delivery

Hi Ramy Aly,
​Daer Team ,
Any apdates

Best Regards,
Shahd Salim
On Sat, 2 Nov at 8:55 AM , Centrepoint <[email-masked]<mailto:[email-masked]>> wrote:
Hi Ramy,

Thank you for contacting us.

We apologise for the late response.

We are truly sorry for the inconvenience caused. This is surely not the experience we want our customers to have when they shop with us.

We have now forwarded the concern to our relevant department and we will soon contact you regarding the status of your order. Please allow us 24-48 hours of time.
​
Thank you for your patience.
​
Your friends,
The Support Team

221974:1125156

221974:1125156
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