Subject: RE: Store Complaint(1522053)
From: Nesreen Saeed <[email-masked]>
To: Mohd Imran <[email-masked]>, Qazi Mohammed <[email-masked]>, Nusaybah Alzuman <[email-masked]>
Cc: Saad Alonaizi <[email-masked]>, seeta.seeta <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 16 Nov 2020 07:05:34 +0000

Dear @Mohd Imran<mailto:[email-masked]>

We are Contacting the Store to Solve we will update you

Regards
Nasreen Saeed
Centrepoint - KSA
Mobile: +966 548779000
Ext: 3169
Email : [email-masked]<mailto:[email-masked]>

[signature_1916162509]<http://www.http/landmarkgroup.com/>
[signature_1844795143]<https://www.linkedin.com/>[signature_1641426056][signature_1138382862]<https://www.facebook.com/>

From: Mohd Imran <[email-masked]>
Sent: Sunday, November 15, 2020 12:39 PM
To: Nesreen Saeed <[email-masked]>; Qazi Mohammed <[email-masked]>; Nusaybah Alzuman <[email-masked]>
Cc: Saad Alonaizi <[email-masked]>; seeta.seeta <[email-masked]>; Abhishek Bargaonkar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: RE: Store Complaint(1522053)

Hi @Nesreen Saeed<mailto:[email-masked]> @Qazi Mohammed<mailto:[email-masked]> @Nusaybah Alzuman<mailto:[email-masked]>,

Please look into this.

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 15, 2020 3:21 AM
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Cc: Saad Alonaizi <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Re: Store Complaint(1522053)

External email sender, please take precaution.
Hi Imran,

Please advise if any update on the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
To: "Saad Alonaizi" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 12, 2020 1:38:12 PM
Subject: RE: Store Complaint(1522053)

Hi @Saad Alonaizi<mailto:[email-masked]>,

Please help us to resolve below store escalation.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 11, 2020 11:21 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Saad Alonaizi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Store Complaint(1522053)

External email sender, please take precaution.
Hi Team,

Please assist in closing the below store complaint, case has already been escalated to Saad Twice but no response.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 12, 2020 12:46:24 AM
Subject: Store Complaint(1522053)

Hi Team,

Customer has reported the incident that took place with him at the centrepoint store in Arab Mall In Jeddah. According to customer, he has purchased 4 jeans from the store on Sep 26, 2020 and went to return/exchange it on the same day. He was made run in both floors from one reception to different reception and Store manager misbehaved with the customer.

As per the customer email qouted: .The store manager is really not experienced at all. In short my case goes as the following: On the 26 of September I bought four 4 jeans from the store. One of them was not good.  I went today one day after to have it changed.  After I picked up the jeans I wanted, I stood in line for the exchange. Waiting about 30 mints I was then told the exchange is upstairs.  I went to the second floor to find a longer line waiting. I asked for the store manager to just tell him to have a sign on the ground floor that reads the exchange is upstairs. When I asked about the store manager a sales lady there told me he is on one of the room an while I was talking to her she just walked away and would not even listen to me. Her action was really not acceptable at all. Finally I got to the store manager; he was not nice at all. I just told him to have a small sign placed at the cashier down stairs to direct us up stairs for exchange. He reacted in a very bad manner saying "the exchange is up stairs" and you should not even complained.  I told him in a very nice way any way I really was very calm I just thought to make our shopping here better and also the help lady should not had left me while I was talking. He was mad then I told him "no problem and for you I will leave the two jeans for you. I left the jeans there even the one I already paid for.  He replied back "do whatever you like to do" and he took the two jeans one of them even was in the shopping bag and the receipt was with it.  This experience happened on September 26, 2020 at around 5:30 PM.

Kindly note that the customer items are still with the store team and neither its exchanged nor refunded to the customer.

Customer Name : Ehsan Dakka
Customer Contact number: 555196291
​
Kindly look into this and advise for further action.
​
Regards,
Abhishek Borgaonkar

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com