Subject: SLAs not achieved (HC KW)
From: Mohd Imran <[email-masked]>
To: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>, Jessie Caparas <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Escalations Dxbteam <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Mon, 16 Nov 2020 06:32:11 +0000

Hi team,

Please check below day wise report of HC Kuwait for the month of November 2020.

Agreed SLAs are not achieved and Average FRT and ART are on higher side.

What was the reason for missing this ? Do share your plan of action to get this improved.

Date
Ticket assigned
Ticket resolved
Average FRT
Average RT
01-Nov-20
14
12
4h 50m
431h 38m
02-Nov-20
13
7
19h 34m
159h 46m
03-Nov-20
12
-
-
-
04-Nov-20
16
2
-
350h 3m
05-Nov-20
17
1
54m 22s
72h 30m
06-Nov-20
7
13
22h 40m
20h 35m
07-Nov-20
6
19
57h 20m
68h 58m
08-Nov-20
10
16
65h 11m
127h 27m
09-Nov-20
16
5
23h 17m
33h 29m
10-Nov-20
14
3
30h 14m
75h 1m
11-Nov-20
11
12
45h 55m
171h 59m
12-Nov-20
8
6
70h 5m
132h 19m
13-Nov-20
8
7
20h 40m
274h 25m
14-Nov-20
14
46
40h 52m
82h 8m
15-Nov-20
9
3
2h 34m
49h 30m

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

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