Subject: RE: Refund not processed - 6225453156
From: Jessie Caparas <[email-masked]>
To: Hamza Hafeez <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 16 Nov 2020 05:53:56 +0000

Thanks Hamza.

@Apoorv Joshi<mailto:[email-masked]>

Please do it as goodwill and mention in the notes that this has been approved by Hamza.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Hamza Hafeez <[email-masked]>
Sent: Sunday, November 15, 2020 9:50 AM
To: Jessie Caparas <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: RE: Refund not processed - 6225453156

Hi @Jessie<mailto:[email-masked]>,

Please proceed with the refund.

Regards,
Hamza Hafeez

Customer Support / e-Commerce Executive
  +971 4 517 3209
[signature_55581850]   +971 50 483 9600

Landmark Tower, Dubai Marina, Dubai PO Box 25030, United Arab Emirates

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fshoemartstores.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cbfad01a9185545e4caaa08d8892a40aa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637410161852276199%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=wUPDOayxIxCIUUi01XL1iu4Y0z1EnitQGFFEQUnLHQ0%3D&reserved=0>

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 14, 2020 12:41 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Hamza Hafeez <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund not processed - 6225453156
Importance: High

@Hamza Hafeez<mailto:[email-masked]>

Customer also claims to have returned this item however we don't see it received as per tracking records.

Please advise if we can refund SAR 221.41

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 14, 2020 1:38 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund not processed - 6225453156

External email sender, please take precaution.
Hi Team,

Please assist in closing the below case. No response on the following child ticket: 1624931

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 11, 2020 5:04:07 PM
Subject: Fwd: Refund not processed - 6225453156

Dear Team,

Problem Statement: Refund not processed
Order Date : 19/09/2020
Order ID: 6225453156
Return Tracking ID: 46282250674
RMA: 1000011842
Assistance Required: Kindly process the refund.

Issue Description: The customer is confirming that the item was collected from her on Oct 11 (PFA). We have raised a child ticket 1624931 for the confirmation of the same on Oct 27, but there is no response yet.

Kindly assist with the refund.

Regards,
Nikhil.

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