Subject: RE: 6235153071 // Refund approval Required
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: seeta.seeta <[email-masked]>, M Ataullah <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 16 Nov 2020 04:56:58 +0000

Hi Apoorv,

Please go ahead as goodwill and mention in notes it has been approved as items are missing.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Sunday, November 15, 2020 4:57 AM
To: Jessie Caparas <[email-masked]>
Cc: seeta.seeta <[email-masked]>; M Ataullah <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: 6235153071 // Refund approval Required

External email sender, please take precaution.
Hi Jessie,

Please assist in closing the below case. Customer is reporting missing items. We have already contacted the courier partner and the wh. As per Courier they have delivered all the shipment/box they have received from us and we did not receive any response from WH in last 9 days under Child ticket: #1656837.

Refund Value: SAR 141

Thank you for your help!

Regards,
Apoorv

________________________________
From: "M Ataullah" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 15, 2020 5:50:22 AM
Subject: 6235153071 // Refund approval Required

Hi Team,

Problem Statement: Missing item,

Order Date : 22-Oct-2020

Order ID: 6235153071
Tracking ID; SD000253062
Missing item ID ; 142405644 - - NYX Professional Make Up Soft Matte Lip Cream, Q 1, SAR 43.00
157076458 - - Flormar Waterproof Lipliner Pencil, Q 1, SAR 19.00
157076475 - - Flormar Waterproof Lipliner Pencil Q 1, SAR 19.00
157076461 - - Flormar Waterproof Lipliner Pencil Q 1, SAR 19.00
142405564 - - NYX Professional Make Up Soft Matte Lip Cream Q 1, SAR 41.00

Assistance Required: Need to approve the refund

Issue Description: The customer was placed order for 16 items and 16 items has been shipped from our end, but the customer received only 11, it was escalated to the courier team and WH but only courier team has confirmed that the all item "that was collected from the WH" has been delivered to the Customer, and still no revert from WH,

Customer History; He is connected with us since 07/12/19, and till now has 15 successful order with us.

so kindly approve the refund ASAP.

Regards,
Ataullah

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