Subject: Re: Amount Deducted But No Order Placed KNET
From: Abhishek Bargaonkar <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 15 Nov 2020 18:02:20 -0700 (MST)

Hi Team 
Problem Statement: Amount Deducted But No Order Placed 
Ticket id: 1397189 
Customer Email ID: [email-masked] 
Date: August 03, 2020 
Total Price: KWD 28.80 
Issue Description: Please note that there are two orders with the same items on the same date, below are the details for both: 

First Payment Details (Failed): 
0308 Landmark Centr KW KWSQ:021633002118 Landmark Central Marke 0 E0268301 KW KW No Order was placed 

Second Payment Details (Success): 
0308 Landmark Centr KW KWSQ:021640013652 Landmark Central Marke 0 E0268301 KW KW The order ID 8395502313 was successful. 

Please note that for both the trials customer tried to do payments from two separate bank accounts from which one got success and one got failed but the amount has been deducted both times. 

PFA the attached screenshot shared by the customer and also the bank statement shared by the customer for two different bank accounts. 

Assistance required: We request you to look into this and close the issue. 
Regards, 
Abhishek 

From: "Seeta Seeta" <[email-masked]> 
To: "Mustafa Chakki" <[email-masked]> 
Cc: "Rashid Gafoor Kaskar" <[email-masked]>, "Harish Thakor" <[email-masked]>, "anju john" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Abhishek Bargaonkar" <[email-masked]> 
Sent: Wednesday, 28 October, 2020 19:13:13 
Subject: Amount Deducted But No Order Placed KNET 

Hi Mustafa, 

Please assist in below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Abhishek Sisodia" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, 17 September, 2020 15:40:17 
Subject: Amount Deducted But No Order Placed 

Hi Team 
Problem Statement : Amount Deducted But No Order Placed 
Ticket id : 1397189 

Customer Email ID : [email-masked] 

Date: August 03, 2020 

Total Price : KWD 28.80 
Issue Description : Please note that there are two orders with the same items on the same date, below are the details for both: 

First Payment Details ( Failed ): 
0308 Landmark Centr KW KWSQ:021633002118 Landmark Central Marke 0 E0268301 KW KW No Order was placed 

Second Payment Details ( Success ): 
0308 Landmark Centr KW KWSQ:021640013652 Landmark Central Marke 0 E0268301 KW KW The order ID 8395502313 was successful. 

Please note that for both the trials customer tried to do payments from two separate bank accounts from which one got success and one got failed but the amount has been deducted both times. 

PFA the attached screenshot shared by the customer and also the bank statement shared by the customer for two different bank accounts. 

Assistance required : We request you to look into this and close the issue. 
Best Regards, 
Abhishek Sisodia