Subject: Re: Missing Shipment / Refund approval//Order ID: 6239872399
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 15 Nov 2020 10:31:47 -0700 (MST)

Hi Team, 

Any updates on this case? 

Regard, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 13 November, 2020 01:07:19 
Subject: Missing Shipment / Refund approval//Order ID: 6239872399 

Hi Team 

Problem Statement : Missing Shipment / Refund approval. 

Order Date : Nov 7, 2020 
Order ID: [ callto:6227474825 | 6239872399 ] 
Tracking ID : [ callto:1000053315 | SD000371050 ] 
Total Price : SAR15 
Concept : BABYSHOP 

Issue Description : The Customer placed the order on Nov 7, 2020 , Customer placed order for 9 items but as per the customer she has only received 8 items, Under the consignment details we can see that all 9 items has been shipped from our side. 

The missing item is 162081618 - - Juniors Pocket Detail Jog Pants with Prints - Set of 2 (Quantity 1) 

Case history : The customer reached out to us on Nov 11, 2020 . 

Customer's history : the customer is with us since 11/10/18 and this is his 36th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb