Subject: RE: Amount Deduction // [email-masked] // 1462027
From: Mustafa Chakki <[email-masked]>
To: Mohammad Shababe Quamar <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: "Rashid Gafoor Kaskar" <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Nitesh Singh <[email-masked]>, Escalations Dxbteam <[email-masked]>, Harish Thakor <[email-masked]>, Anju John <[email-masked]>
Date: Sun, 15 Nov 2020 11:26:32 +0000

REFUNDED.

Original Transaction ID202025128760228
IP Address168.187.70.73Batch ID
Transaction Date/TimeSun Nov 15 14:24:52 AST 2020Post Date1115
Transaction ID202032080253897Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDKuwait Finance House
Card Number450778******0108Card ExpirationMay , 2024
Transaction Amount11.000Currency Code414
Merchant Track ID159945747900020587Result CodeCAPTURED
Host Response00Authorization Code025700
AVS ResponseCVD2 Validation Repsonse
Reference ID032096000352STAN ID971618
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

From: Mohammad Shababe Quamar <[email-masked]>
Sent: Saturday, November 14, 2020 10:12 AM
To: Apoorv Joshi <[email-masked]>; Mustafa Chakki <[email-masked]>
Cc: Rashid Gafoor Kaskar <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Nitesh Singh <[email-masked]>; Escalations Dxbteam <[email-masked]>; Harish Thakor <[email-masked]>; Anju John <[email-masked]>
Subject: RE: Amount Deduction // [email-masked] // 1462027

Hi @Mustafa Chakki<mailto:[email-masked]>

Please have a look into this.

Thanks,
Shababe Quamar

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 14, 2020 4:59 AM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Cc: Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Nitesh Singh <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Anju John <[email-masked]<mailto:[email-masked]>>
Subject: Re: Amount Deduction // [email-masked]<mailto:[email-masked]> // 1462027

External email sender, please take precaution.
Hi Shababe,

Please assist in closing the below case. Already updated in Finance tracker since Nov 9, 2020, transaction id: 25122005165

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Harish Thakor" <[email-masked]<mailto:[email-masked]>>, "anju john" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, September 12, 2020 1:23:23 PM
Subject: Re: Amount Deduction // [email-masked]<mailto:[email-masked]> // 1462027

Hi Team,

Need your assistance in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 12 September, 2020 12:46:44
Subject: Amount Deduction // [email-masked]<mailto:[email-masked]> // 1462027

Hi Team,

With reference to email address: [email-masked]<mailto:[email-masked]>, Customer is complaining that an amount was deducted on 07 Sept, 2020 however as per our records, no order was placed on that date.

Customer provided the statement as attached.

Kindly look into this and do the needful.

Thanks,
Nitesh

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