Subject: RE: Late Collection // 8205264899 // 1531560
From: Mohd Imran <[email-masked]>
To: olm kuwait <[email-masked]>, Midhun Madhu <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, seeta.seeta <[email-masked]>, Nitesh Singh <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Midhun Madhu <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 15 Nov 2020 08:59:32 +0000

Hi @olm kuwait<mailto:[email-masked]>,

Please arrange below collection on priority. Pending from long.

Order #8205264899
Tracking ID: RP09300002207

From: Apoorv Joshi <[email-masked]>
Sent: Sunday, November 15, 2020 3:16 AM
To: Mohd Imran <[email-masked]>
Cc: olm kuwait <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; seeta.seeta <[email-masked]>; Nitesh Singh <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Midhun Madhu <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Late Collection // 8205264899 // 1531560

External email sender, please take precaution.
Hi Imran,

Please advise on the below case, still no update from the concerned.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
To: "olm kuwait" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 12, 2020 1:48:24 PM
Subject: RE: Late Collection // 8205264899 // 1531560

Hi @olm kuwait<mailto:[email-masked]>,

Please arrange below collection on priority. Pending from long.

Order #8205264899
Tracking ID: RP09300002207

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 12, 2020 1:00 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; olm kuwait <[email-masked]<mailto:[email-masked]>>; Nitesh Singh <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late Collection // 8205264899 // 1531560

External email sender, please take precaution.
Hi Team,

Please assist in arranging the collection on the below as no response from LMG since Oct 13, 2020. Customer's contact number is 099995622. Delivery tracking FP09291000334.

Thank youf or your help!

Regards,
Apoorv

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "olm kuwait" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 13, 2020 8:23:49 AM
Subject: Late Collection // 8205264899 // 1531560

Hi Team,

With reference to order #8205264899
Tracking ID: RP09300002207
The return request was created on 9/30/20 and till now the item has not collected from the customer so kindly arrange the collection on priority basis.

Regards,
Fauzan

________________________________
From: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 12 October, 2020 10:36:19
Subject: Late Collection // 8205264899 // 1531560

​Hi Team,

Problem Statement: Late Collection​

Order Date : ​Sep 28, 2020

Order ID: 8205264899
Tracking ID: RP09300002207
Assistance Required: Need Urgent Collection

Issue Description: The return request was created on 9/30/20 and till now the item has not collected from the customer. We have emailed the courier team twice, however no response has been received and collection is still pending.

Customer is frustrated and asking for a callback from manager

Kindly arrange the collection on priority basis

Regards,
Nitesh

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com