Subject: Refund Not initiated yet for order id 9611293609
From: Ishan Ahuja <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, M Ataullah <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 15 Nov 2020 00:49:41 -0700 (MST)

Hi Team, 

Ticket - 1679539 

Problem statement: Refund Not initiated yet 

Order Number: 9611293609 
Order Created: Oct 31, 2020 
Tracking id - 46042066534 
Return request created: Nov 5, 2020 

Assistance Required: Process the refund on priority 

Kindly note that as per tracking the item has been returned to the warehouse on Nov 9, 2020 still the refund for the same has not been initiated. However, as per the hybris return status is still showing "pickup scheduled". 

Request you to look into this and do the needful. 

Regards, 
Ishan