Subject: Re: 6235153071 // Refund approval Required
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, M Ataullah <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 14 Nov 2020 17:57:10 -0700 (MST)

Hi Jessie, 

Please assist in closing the below case. Customer is reporting missing items. We have already contacted the courier partner and the wh. As per Courier they have delivered all the shipment/box they have received from us and we did not receive any response from WH in last 9 days under Child ticket: #1656837. 

Refund Value: SAR 141 

Thank you for your help! 

Regards, 
Apoorv 

From: "M Ataullah" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, November 15, 2020 5:50:22 AM 
Subject: 6235153071 // Refund approval Required 

Hi Team, 

Problem Statement: Missing item, 
Order Date : 22-Oct-2020 
Order ID: 6235153071 
Tracking ID; SD000253062 
Missing item ID ; 142405644 - - NYX Professional Make Up Soft Matte Lip Cream, Q 1, SAR 43.00 
157076458 - - Flormar Waterproof Lipliner Pencil, Q 1, SAR 19.00 
157076475 - - Flormar Waterproof Lipliner Pencil Q 1, SAR 19.00 
157076461 - - Flormar Waterproof Lipliner Pencil Q 1, SAR 19.00 
142405564 - - NYX Professional Make Up Soft Matte Lip Cream Q 1, SAR 41.00 
Assistance Required: Need to approve the refund 

Issue Description: The customer was placed order for 16 items and 16 items has been shipped from our end, but the customer received only 11, it was escalated to the courier team and WH but only courier team has confirmed that the all item "that was collected from the WH" has been delivered to the Customer, and still no revert from WH, 

Customer History; He is connected with us since 07/12/19, and till now has 15 successful order with us. 

so kindly approve the refund ASAP. 

Regards, 
Ataullah