Subject: Re: Refund followup // 2000389153 // 1644519
From: Apoorv Joshi <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: egywh admin <[email-masked]>, Ahmed Yousry <[email-masked]>, Seeta Seeta <[email-masked]>, Nitesh Singh <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 14 Nov 2020 15:49:16 -0700 (MST)

Hi Imran, 

Please advise if any update on the below case as the refund still not processed. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Mohd Imran" <[email-masked]> 
To: "egywh admin" <[email-masked]>, "Ahmed Yousry" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Nitesh Singh" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, November 12, 2020 2:32:05 PM 
Subject: RE: Refund followup // 2000389153 // 1644519 

Hi [ mailto:[email-masked] | 
@EGYWH ADMIN ] [ mailto:[email-masked] | 
@Ahmed Yousry Ibrahim Hussien ] , 

Please help to process below refund. 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Apoorv Joshi <[email-masked]> 
Sent: Thursday, November 12, 2020 3:26 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Nitesh Singh <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]> 
Subject: Re: Refund followup // 2000389153 // 1644519 

External email sender, please take precaution. 

Hi Team, 

Please assist in closing the below case. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Nitesh Singh" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, November 11, 2020 5:58:00 PM 
Subject: Refund followup // 2000389153 // 1644519 

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : Oct 30, 2020 

Order ID: 2000389153 

Return Tracking ID: 45350810525 

Assistance Required: Need refund to customer 

RMA: 1000123237 

Issue Description: Customer raised a return request for 2 item and handed over to the courier team. Tracking status shows that items returned to Warehouse, however customer didn't received the refund. 

Child ticket: 1656576 has been created but no action on the same. 

Kindly look into the issue and refund the customer 

Regards, 

Nitesh 

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