Subject: RE: Store Complaint - 1474498
From: Mohd Imran <[email-masked]>
To: Saad Alonaizi <[email-masked]>
Cc: Mohamed Nagy <[email-masked]>, seeta.seeta <[email-masked]>, Shivani Rani <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 14 Nov 2020 09:31:21 +0000

Hi @Saad Alonaizi<mailto:[email-masked]>,

Please help on this.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Apoorv Joshi <[email-masked]>
Sent: Friday, November 13, 2020 11:15 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Saad Alonaizi <[email-masked]>; Mohamed Nagy <[email-masked]>; seeta.seeta <[email-masked]>; Shivani Rani <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Store Complaint - 1474498

External email sender, please take precaution.
Hi Team,

Please assist in closing the below store complaint.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "mohamed nagy" <[email-masked]<mailto:[email-masked]>>
To: "Saad Alonaizi" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shivani Rani" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 15, 2020 4:04:41 AM
Subject: RE: Store Complaint

Dear @Saad Alonaizi<mailto:[email-masked]>,

Appreciate your advise for the investigation and a resolution for this case to close the TKT the soonest,

Wish you a great day ahead,

Regards,
Mohamed Nagy

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 14, 2020 7:16 AM
To: Saad Alonaizi <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Store Complaint
Importance: High

External email sender, please take precaution.
Hi Saad,

Kindy assist us on the below case.

Regards,
Fauzan

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 7 October, 2020 18:29:45
Subject: Store Complaint

Hi Team,

Ticket: 1474498
Problem Statement: Store Complaint

The customer reported that she visited the Centrepoint store (Riyadh Gallery )on 11 Sep, 2020 around 9:15 pm. Then she found her purse's zip open and her wallet was stolen.

Her husband informed this incident to the branch Manager and when he found one employee having her wallet but the amount SAR 1300 were missing and then they requested to check the camera as they believed that staff employee did this.

However, brand manager did not help them and they also saying there were few people having the same issue and them she posted his incident on social media nd many people came in front having the same incident in Riyadh Gallery.

Her issue still haven't been resolve. We request you to please check and advice as her SAR 1300 has been stolen.

Customer Name: Hajira Rahman Qazi Muhammad Sohail
Contact Number: +966597872153
Store: Centrepoint Riyadh Gallery
Amount : SAR 1300

I have already escalated to concern team but did not receive any response so far.

Kindly check and look into this case.

Thank you for your help!

Regards,
Shivani

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com