Subject: Re: RE: Order not delivered (RTO)
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 14 Nov 2020 05:11:34 +0000

Dear Malik,      We tried reaching you but could not get a response from your side. We are proceeding with the ticket # 173625 closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595. Counting you among our customers is something for which we are especially grateful.       You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/1b16db462647fadec78a66df7a53c5ef72f493a483de192ae37f9c7e44a757cf or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.    Thanks and Regards,     Garima Mathur, Technical Engineer   FarEye- Enabling Digital Logistics        Call: +91 7065956595                   
                           
                            On
                            Fri, 13 Nov at 10:43 AM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Malik, 

​ 

Please reply if you have any query or confusion. If not we would request you to allow us for the case closure. Should we not hear from you in next business day we will proceed with the ticket closure. 

   
 
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/1b16db462647fadec78a66df7a53c5ef72f493a483de192ae37f9c7e44a757cf or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

 
   
 Thanks and Regards, 
 
Rup Singh Gurjar Technical Engineer | FarEye

 
Call: +91 70-6595-6595 ||www.getfareye.com||

 

 
 
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                            On
                            Thu, 12 Nov at 12:58 PM
                            ,  Belal A. Bakheet <[email-masked]>  wrote:
                             
 @ahmed 

  

 
 Kind Regards, 

 

 

 

بلال علي بخيت

 

 
 
مدير مبيعات تنفيذي للشركات

 
 
مبيعات الشركات

 

 
 
Belal A. Bakhit

 
 
Director of Corporate Sales Manager

 

 
 
Corporate Sales

 

 
 
M. +966 59 944 0011 | T. +966
 11 289 7760

 

 
 
E. [email-masked]
| P. www.sp.com.sa

 

 

 

 

@saudipost | 92 000 57 00

 

 
  
 Save a tree. Don’t hit print 

 

  

 

 

  

 
  
 From: Malik Ismail <[email-masked]>  
Sent: Thursday, November 12, 2020 10:23 AM 
To: FarEye Support <[email-masked]>; Belal A. Bakheet <[email-masked]>; RASHED S. ALMUSHARRAF <[email-masked]>; abdulaziz s. al-hadi <[email-masked]>; Ahmed M. Shuwaykan <[email-masked]> 
Cc: [email-masked]; Escalations Dxbteam <[email-masked]>; Vishwajeet Singh <[email-masked]>; seeta.seeta <[email-masked]>; [email-masked]; [email-masked] 
Subject: RE: RE: Order not delivered (RTO) 

 

 Dears Saudi Post Team, 

 

 Please assist to update status for any returned shipment to be as “RETURNS TO ORIGINAL POSTAL OFFICE” instead of

"Return to Origin" .

 

 
 Please assist to update same for AWB 
CRDSAL0079557020 – Order 6232409974

 

 
 Regards, 

 Malik Ismail 

 

From: FarEye Support <[email-masked]>
 
Sent: Thursday, November 12, 2020 10:17 AM 
To: Malik Ismail <[email-masked]> 
Cc: [email-masked]; Escalations Dxbteam <[email-masked]>; Vishwajeet Singh <[email-masked]>;
 seeta.seeta <[email-masked]>;
[email-masked]; 
[email-masked] 
Subject: Re: RE: Order not delivered (RTO) 

 

   

External email sender, please take precaution.

 

 

 Dear Malik, 

 

   

 
 
We would like to inform you that Saudi Post pushed the update status "Return to Origin" for
 this AWB whereas the status "RETURNS TO ORIGINAL POSTAL OFFICE" is mapped in our system for RTO and hence the status of the same couldn't get updated in FarEye further. So, please
 ask Saudi Post team to send the correct update status for the shipments as per the current mapping in our system.

 

 

 

 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/1b16db462647fadec78a66df7a53c5ef72f493a483de192ae37f9c7e44a757cf or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

Thanks and Regards,

 

  

 

Skand Singh 
Technical Engineer | FarEye

 

 

 

 

 
 
Call: +91 70-6595-6595

 

 
 || www.getfareye.com

 

 

 

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

 
On Wed, 11 Nov at 11:00 AM
, FarEye Support <[email-masked]> wrote:

 

 
 
 Dear Malik, 

 

   

 
 Greeting from FarEye! 
 
We have received your concern regarding the order not delivered. We will revert you back as soon as we have an update or need any details to proceed further. We are working on the same. 

 

   

 

 

 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/1b16db462647fadec78a66df7a53c5ef72f493a483de192ae37f9c7e44a757cf or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 
 Thanks and Regards, 

 

   

 
 
Garima Mathur, Technical Engineer

 

 
 FarEye-
 Enabling Digital Logistics 

 

 

 
 
 Call: +91 7065956595

 

 

 

 

  

 

 

 

 

 

 

 

 

 

 

 

 

 

 
 
173625:211857

 

 
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www.landmarkgroup.com  

 

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