Subject: RE: Refund not processed(9604506371)
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Abhishek Bargaonkar <[email-masked]>
Date: Sat, 14 Nov 2020 04:59:08 +0000

Hi Seeta,

Apoorv already refunded it as goodwill.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Saturday, November 14, 2020 5:06 AM
To: Jessie Caparas <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Abhishek Bargaonkar <[email-masked]>
Subject: Refund not processed(9604506371)

External email sender, please take precaution.
Hi Jessie,

Please assist in closing the below case as warehouse received the below item.

Screenshot for the warehouse response attached for your reference.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 7 November, 2020 00:29:48
Subject: Refund not processed(9604506371)

Hi Team,

Problem Statement: Refund Not Processed
Order Date : 24-Sep-2020
Order ID: 9604506371
Return Tracking ID: 46038747145
Assistance Required: Need Urgent refund

Issue Description: Customer raised a return request for 01 item and as per customer she handed over all this item to 162649838 - - Kolcraft Tiny Steps 2-in-1 Activity Centre with Toys the courier team and as per the courier team they delivered the items to the warehouse on Sep 30, 2020.

As per the hybris the return request is generated for this item 161224593 - - Juniors Car Seat Cover by Our calling team.

So we request you to check under RMA 1000019126 have you received this item 162649838 - - Kolcraft Tiny Steps 2-in-1 Activity Centre with Toys in our warehouse or not.

Kindly look into this and do the needful.

Regards,
Abhishek

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