Subject: Re: Late Collection // 8209206039 // 1611007
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Nitesh Singh <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Fri, 13 Nov 2020 21:06:00 -0700 (MST)

Hi Team, 

Please assist in arranging the collection on the below case. Collection pending since Oct 22, 2020 and we are not getting a response from LMG. This is Homecentre Kuwait order. 

Customer can be reached on +96569636383 

Thank you for your help! 

Regards, 
Apoorv 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, November 9, 2020 8:22:36 PM 
Subject: Late Collection // 8209206039 // 1611007 

Hi Team, 

Problem Statement: Late Collection 

Order Date : Oct 20, 2020 

Order ID: 8209206039 
Tracking ID: RP1022200002409 
Assistance Required: Need Urgent Collection 

Issue Description: The return request was created on 10/22/20 10:36 PM and till now the item has not collected from the customer. We have emailed the courier partner multiple times, however no response received from the team. 

Kindly arrange the collection on priority basis. 

Regards, 
Nitesh