Subject: Re: Failed Transaction // Amount deducted - 1463618
From: Apoorv Joshi <[email-masked]>
To: Mohammad Shababe Quamar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shivani Rani <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 13 Nov 2020 18:26:53 -0700 (MST)

Hi Shababe, 

Please assist in closing the below case. Already updated in KW Finance tracker on Nov 7, 2020 however, no update on it yet. Transaction ID: 025155015552. AMount to refund: KWD 16.32. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, 24 September, 2020 20:55:02 
Subject: Failed Transaction // Amount deducted 

Hi Team, 
Ticket: 1463618 

Email: [email-masked] 

Problem Statement: Failed Transaction (No order Placed) 
Order Date: Sep 7, 2020 
Assistance Required: Need urgent Refund 
Issue Description: The customer tried to place an order on 7 Sep, 2020 but no order have placed successfully. We can not see any order on 7 Sep, 2020. 
​ 
Also, the amount have been deducted as per the customer and did not receive it back till now. 
Transaction ID: 025155015552 
Amount: KWD 16.320 
Please check and advice. 
Thank you for your help 
Regards, 
Shivani