Subject: Re: Proof of Delivery // 8392282173 // 1396743
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Nitesh Singh <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Fri, 13 Nov 2020 16:09:48 -0700 (MST)

Hi Team, 

Please assist in closing the below case as customer is denying receiving the below mentioned items and is also threatening for Consumer court if he is not refunded within 48 hours. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, November 12, 2020 11:08:42 PM 
Subject: Proof of Delivery // 8392282173 // 1396743 

Hi Team, 

HOMECENTRE ORDER 

Problem Statement: Delivery issue 

Order Date : Jul 13, 2020 

Order ID: 8392282173 
Tracking ID: FP07160001588 
Assistance Required: Need proof of Delivery 

Issue Description: As per the status and tracking, order was delivered on 9/6/20 8:03 AM, however customer is complaining that they didn't received the order. We have emailed the courier team for proof of delivery, however no response received yet. 

Undelivered items : 154823276 - - Premium Gel Standard Pillow - 50x75 cm, 160891844 - - Nature's Protect Anti-Allergen Full Duvet Filler - 160x200 cms. 

Kindly provide us proof of delivery. 

Regards, 
Nitesh