Subject: Missing Item // 9611453260 // 1657315
From: Nitesh Singh <[email-masked]>
To: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 12 Nov 2020 13:58:23 -0700 (MST)

Hi Team, 

Problem Statement: Missing items 
Order Date : Nov 1, 2020 
Order ID: 9611453260 
Tracking ID: FC110220001991 

Child ticket: 1668435 

Assistance Required: Need missing item 

Issue Description: Customer placed order for 4 items but as per the customer he has only received 3 items, Under the consignment details we can see that all 4 items has been Delivered from our side. 

The missing item is 159753064 - - Philips Avent 2-in-1 Electrical Sterilizer, Price: AED 216 

Customer history: 1 ITEMS OUT OF 4 IS MISSING. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. 

Kindly look into this and do the needful. 

Regards, 
Nitesh