Subject: RE: RE: Returned to origin / update order status as not delivered - Case id - 1562042 Order Number: 6227309211
From: Mohd Imran <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: Vishwajeet Singh <[email-masked]>, seeta.seeta <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Malik Ismail <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, FarEye Support <[email-masked]>, Escalations Dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Thu, 12 Nov 2020 11:07:34 +0000

Hi @[email-masked]<mailto:[email-masked]>,

Please help to close this.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Jessie Caparas <[email-masked]>
Sent: Tuesday, November 10, 2020 2:40 PM
To: FarEye Support <[email-masked]>; [email-masked]
Cc: Vishwajeet Singh <[email-masked]>; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>; [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]>
Subject: RE: RE: Returned to origin / update order status as not delivered - Case id - 1562042 Order Number: 6227309211
Importance: High

@[email-masked]<mailto:[email-masked]> for your help please.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: FarEye Support <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 10, 2020 8:37 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Vishwajeet Singh <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: Re: RE: Returned to origin / update order status as not delivered - Case id - 1562042 Order Number: 6227309211

External email sender, please take precaution.
Dear Jessie,

We would like to inform you that Saudi Post pushed the update status "Return to Origin" for this AWB whereas the status "RETURNS TO ORIGINAL POSTAL OFFICE" is mapped in our system for RTO and hence the status of the same couldn't get updated in FarEye further. So, please ask Saudi Post team to send the correct update status for the shipments as per the current mapping in our system.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/ee95dc8b157204ae4db1702a1f5532f42892e2362fc5f8663d44acf381240bc3<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fee95dc8b157204ae4db1702a1f5532f42892e2362fc5f8663d44acf381240bc3&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7Cefb20a0c95ba4319547508d8856504e8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406016202992260%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Gcp1ba65DaMSRleVQFc2W9vbl%2B%2FPO2iIQ8s4qqOsicg%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7Cefb20a0c95ba4319547508d8856504e8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406016202992260%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=DMpHQ2k9njSqb9hEXuI2srZkj4vskO7HkszYtK%2BUccY%3D&reserved=0> to check the details.
Thanks and Regards,

 Tamkin Raza, Technical Engineer
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Call: +91 7065956595
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On Mon, 9 Nov at 5:17 PM , Vishwajeet Singh <[email-masked]<mailto:[email-masked]>> wrote:
Pls change the status & confirm once done

Regards,
VJ
Supply Chain || Landmark Group
Landmark Tower, 18th Floor , Dubai Marina
UAE M     +971-585429874
UAE P      +971-45174259
KSA M     +966-596014307

From: FarEye Support <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 9, 2020 2:16 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Vishwajeet Singh <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: RE: Returned to origin / update order status as not delivered - Case id - 1562042 Order Number: 6227309211

External email sender, please take precaution.
Dear Vishwajeet,

Please provide feedback over the previous mail.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/ee95dc8b157204ae4db1702a1f5532f42892e2362fc5f8663d44acf381240bc3<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fee95dc8b157204ae4db1702a1f5532f42892e2362fc5f8663d44acf381240bc3&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7Cefb20a0c95ba4319547508d8856504e8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406016203032236%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=YqaO%2B59HrHo7QU7CK9pl8O0RHNqoCQbCAGafXl3Nzuk%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7Cefb20a0c95ba4319547508d8856504e8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406016203032236%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Q0WT%2BcGPtGoqVlrOp86NbdPUJLycONAk%2FTXeLjgCYUQ%3D&reserved=0> to check the details.

Thanks,
Namita Arora, Technical Engineer | FarEye
Contact :- +91 7065956595

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On Sun, 8 Nov at 11:55 AM , FarEye Support <[email-masked]<mailto:[email-masked]>> wrote:
Dear Jessie,

​Greetings!

After the confirmation from @vishwajeet we will proceed further to make the required changes.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/ee95dc8b157204ae4db1702a1f5532f42892e2362fc5f8663d44acf381240bc3<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fee95dc8b157204ae4db1702a1f5532f42892e2362fc5f8663d44acf381240bc3&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7Cefb20a0c95ba4319547508d8856504e8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406016203072215%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=C6VFIiBq%2Fi7qYuVW%2BhDecKnIP2e3UaOGxnbC%2B54S0ak%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7Cefb20a0c95ba4319547508d8856504e8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406016203072215%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=RkXsyciBwPQN0YKvibGaw1dbi%2FNGKXVTk8wGDO53WYs%3D&reserved=0> to check the details.
  Thanks and Regards,

  Aseem Mathews
 Technical Engineer | FarEye
 Call: +91 70-6595-6595|| www.getfareye.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7Cefb20a0c95ba4319547508d8856504e8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406016203082208%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=gSQV%2BfizRdmHja54v9YEvzwdMpQim4C%2Bgf5j%2F1%2BTcg0%3D&reserved=0>
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On Sun, 8 Nov at 11:39 AM , Jessie Caparas <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Please initiate RTO.

13/10/2020        12:50

[Image removed by sender.]

@Vishwajeet Singh<mailto:[email-masked]> for your approval please.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 7, 2020 2:02 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Returned to origin / update order status as not delivered - Case id - 1562042 Order Number: 6227309211

External email sender, please take precaution.
Hi Team,

Please assist regarding the following.

Regards
Shakeeb

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 23, 2020 3:24:04 PM
Subject: Returned to origin / update order status as not delivered - Case id - 1562042 Order Number: 6227309211

Hi Team,

Problem statement - As per the tracking status it is Return to origin however order status is still not updated as not delivered

Case id - 1562042
Order Number: 6227309211
Order Created: 9/25/2020
AWB - CRDSAL0073002420

Assistance: Mark the order as not delivered and process the refund for the same.

Regards,
Manish

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7Cefb20a0c95ba4319547508d8856504e8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406016203082208%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=rr9nsbbH%2BKdce57%2FqFhoTuwogsMDgxUKes7KJ3ZRnFM%3D&reserved=0>
172679:211857
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172679:211857
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com