Subject: RE: Refund not processed - Order ID 9799220856
From: Eugene Ocoy <[email-masked]>
To: Mohd Imran <[email-masked]>, Con Loc <[email-masked]>, Deepak Damodaran <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 12 Nov 2020 10:33:18 +0000

Hi Imran,

Under AWB # 46038256843 , this is the order # 9602477170 processed related with an un-expected item received.

RETURN_ORDER
SALES_ORDER_NO
STATUS
AWB_NO
ITEM_ID
CONCEPT_NAME
RETURN_QTY
RECEIVED_QTY
UNEXPECTED_QTY
1000007962
9602477170
CLOSED
46038256843
162315008
Splash
0
0
1
1000007962
9602477170
CLOSED
46038256843
162201212
Splash
0
0
1
1000007962
9602477170
CLOSED
46038256843
162153803
Splash
0
0
1
1000007962
9602477170
CLOSED
46038256843
161590649
Splash
1
0
0

Thanks & Regards,
Eugene Ocoy

E-COM CONLOC
Landmark Group, Jebel Ali Industrial Area 1,
Dubai, United Arab Emirates P.O. Box 24570
Tel:+971 4 809 4861 Mob:+971 506983147
Email: [email-masked]
Shop online at: http:\\www.landmarkshops.com\shoemart

From: Mohd Imran <[email-masked]>
Sent: Thursday, November 12, 2020 1:57 PM
To: Eugene Ocoy <[email-masked]>; Con Loc <[email-masked]>; Deepak Damodaran <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Refund not processed - Order ID 9799220856

Hi @Eugene Ocoy<mailto:[email-masked]> @Con Loc<mailto:[email-masked]> @Deepak Damodaran<mailto:[email-masked]>,

Please get the below refund processed.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 12, 2020 5:29 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund not processed - Order ID 9799220856

External email sender, please take precaution.
Hi Team,

Please assist in closing the below case. No action on Child Ticket: 1615453 either.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 2, 2020 1:41:58 PM
Subject: Re: Refund not processed - Order ID 9799220856

Hi Team,

Problem Statement: Refund Not Processed
Order Date : Aug 24, 2020
Order ID: 9799220856
Return Tracking ID: 46038256843
RMA: 43370175
Assistance Required: Process refund asap.

Issue Description: The customer has confirmed that the returned items were collected under AWB 46038256843. The item IDs are 162315008, 162153803 & 162201210.

The child ticket was created on Oct 24, and till now there is no update. The same was updated on Child Ticket sheet as well on Oct 31.

The customer is with us since Nov 2018 and have completed 17 transactions.

Kindly assist with the refund. The customer has conifrmed that the items were returned under the AWB 46038256843, which was delivered back to us on Sep 24. The RMA number is 43370175.

Kindly assit with the refund.

Regards,
Nikhil.
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