Subject: RE: Refund not processed #6236201142
From: Malik Ismail <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Samer Salmeh <[email-masked]>, Apoorv Joshi <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 12 Nov 2020 09:51:19 +0000

Hi Fauzan,

PFA. Please advise customer to check with his bank.

Regards,
Malik
From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Wednesday, November 11, 2020 5:56 PM
To: Malik Ismail <[email-masked]>
Cc: Samer Salmeh <[email-masked]>; Apoorv Joshi <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund not processed #6236201142
Importance: High

External email sender, please take precaution.
Hi Malik,

Customer claiming for the refund of SAR18.64 & SAR37.28 on date 26 Oct 2020.

Regards,
Fauzan

________________________________
From: "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 11, 2020 4:04:33 PM
Subject: RE: Refund not processed #6236201142

Hi Fauzan,

The refund of SAR 74.55 showing on the attached statement in green date 01-11-2020.

Customer complaining regarding which refund amount ?

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 10, 2020 8:21 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Samer Salmeh <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Refund not processed #6236201142
Importance: High

External email sender, please take precaution.
Hi Malik,

Kindly assist us on the below case customer claiming that he has not received the refund.

Regards,
Fauzan

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 10 November, 2020 21:50:29
Subject: Refund not processed #6236201142

Hi Malik,

Kindly assist us on the below case customer claiming that he has not received the order.

Regards,
Fauzan

________________________________
From: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 9 November, 2020 20:31:47
Subject: Refund not processed #6236201142

Hi Team,

order Id 6236201142.

AS hyprs: on 26/10/2020, refund proceess has been done by SAR18.64, reference ID:169999990016985100.
on 26/10/2020, refund proceess has been done by SAR37.28, reference ID:169999990016985100.

The customer claims that he did not receive any transition and he provide us with his bank statment as per attached.

Kindly check and do the needful

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