Subject: Late refund (Cancelled RMA) // 6226424814
From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 12 Nov 2020 01:22:12 -0700 (MST)

Hi Team, 

Ticket- 1673071 

Problem Statement: Late refund (Cancelled RMA) 

Order Date: Sep 22, 2020 
Order ID: 6226424814 
RMA: 1000015629 
Tracking ID: 46284320596 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported that he returned the item but in the hybris the the return status is showing cancelled. 

As per the tracking we can see that the item has been collected and showing out for delivery on 6 Oct, 2020 and after that there is no information on the tracking page. 
​ 
However, the courier team reported that the item has been returned back to warehouse. 

Please check and advice as customer waiting for refund. 

Thank you for your help 

Regards, 
Shivani