Subject: Re: Returned to origin / update order status as not delivered - Case id - 1562042 Order Number: 6227309211
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: FarEye Support <[email-masked]>, [email-masked], Vishwajeet Singh <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohd Imran <[email-masked]>, malik ismail <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 11 Nov 2020 20:43:19 -0700 (MST)

Hi Jessie, 

Please assist on the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "FarEye Support" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]> 
Cc: [email-masked], "Vishwajeet Singh" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Mohd Imran" <[email-masked]>, "malik ismail" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, November 11, 2020 1:48:57 PM 
Subject: Re: RE: Returned to origin / update order status as not delivered - Case id - 1562042 Order Number: 6227309211 

Dear Jessie, 

We are waiting for your feedback over the previous mail. 

You can visit the support ticket on [ https://fareye.freshdesk.com/public/tickets/ee95dc8b157204ae4db1702a1f5532f42892e2362fc5f8663d44acf381240bc3 | https://fareye.freshdesk.com/public/tickets/ee95dc8b157204ae4db1702a1f5532f42892e2362fc5f8663d44acf381240bc3 ] or please log in to the FarEye Support portal on [ https://fareye.freshdesk.com/ | https://fareye.freshdesk.com ] to check the details. 
T hanks, 
Harshita Raj, 
Technical Engineer 
[ http://www.getfareye.com/ | FarEye- Enabling Digital Logistics ] 
Call: +91 70-6595-6595 
[ https://www.getfareye.com/signature/signature.html ] 

	[ https://www.facebook.com/GetFarEye/ ] 		[ https://www.youtube.com/fareyeinaction ] 		[ https://twitter.com/fareye ] 		[ https://www.linkedin.com/company/fareye/ ] 

On Tue, 10 Nov at 4:10 PM , Jessie Caparas <[email-masked]> wrote: 
[ mailto:[email-masked] | @[email-masked] ] for your help please. 
Thank you and Kind Regards, 
Jessie Caparas 
Email: [ mailto:[email-masked] | 
[email-masked] ] 
T: +97145172087 

BQ_BEGIN

From: FarEye Support <[email-masked]> 
Sent: Tuesday, November 10, 2020 8:37 AM 
To: Jessie Caparas <[email-masked]> 
Cc: Vishwajeet Singh <[email-masked]>; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>; [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]> 
Subject: Re: RE: Returned to origin / update order status as not delivered - Case id - 1562042 Order Number: 6227309211 
External email sender, please take precaution. 
Dear Jessie, 
We would like to inform you that Saudi Post pushed the update status " Return to Origin" for this AWB whereas the status "RETURNS TO ORIGINAL POSTAL OFFICE" is mapped in our system for RTO and hence the status of the same couldn't get updated in FarEye further. So, please ask Saudi Post team to send the correct update status for the shipments as per the current mapping in our system. 
You can visit the support ticket on [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fee95dc8b157204ae4db1702a1f5532f42892e2362fc5f8663d44acf381240bc3&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C964bd97b1a2f43eb561108d885323903%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637405798044410262%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=q8EJIf4i8h%2Bl4myAwH2gIane9%2FPhzyikGLaiMafVoEM%3D&reserved=0 | https://fareye.freshdesk.com/public/tickets/ee95dc8b157204ae4db1702a1f5532f42892e2362fc5f8663d44acf381240bc3 ] or please log in to the FarEye Support portal on [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C964bd97b1a2f43eb561108d885323903%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637405798044410262%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=qvdjURCuOLj25b2tggPVmCYWFo1pummxSPFOGaZIyTE%3D&reserved=0 | https://fareye.freshdesk.com ] to check the details. 
Thanks and Regards, 
Tamkin Raza , Technical Engineer 
[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C964bd97b1a2f43eb561108d885323903%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637405798044420257%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=g9iEPmBYX%2BKNPikP8ely6hzS0nk9sxQDjkfzkesx0nk%3D&reserved=0 | FarEye-
 Enabling Digital Logistics ] 
Call: +91 7065956595 

		

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BQ_BEGIN

On Mon, 9 Nov at 5:17 PM , Vishwajeet Singh <[email-masked]> wrote: 
Pls change the status & confirm once done 
Regards, 
VJ 
Supply Chain || Landmark Group 
Landmark Tower, 18 th Floor , Dubai Marina 
UAE M +971-585429874 
UAE P +971-45174259 
KSA M +966-596014307 

BQ_BEGIN

From: FarEye Support <[email-masked]> 
Sent: Monday, November 9, 2020 2:16 PM 
To: Jessie Caparas <[email-masked]> 
Cc: Vishwajeet Singh <[email-masked]>; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>; [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]> 
Subject: Re: RE: Returned to origin / update order status as not delivered - Case id - 1562042 Order Number: 6227309211 
External email sender, please take precaution. 
Dear Vishwajeet, 
Please provide feedback over the previous mail. 
You can visit the support ticket on [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fee95dc8b157204ae4db1702a1f5532f42892e2362fc5f8663d44acf381240bc3&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C964bd97b1a2f43eb561108d885323903%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637405798044440244%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=BJuRNuf%2Fb3jZN2d%2F1OYgFCkc6q2pmiWBHdmJ5t0huig%3D&reserved=0 | https://fareye.freshdesk.com/public/tickets/ee95dc8b157204ae4db1702a1f5532f42892e2362fc5f8663d44acf381240bc3 ] or please log in to the FarEye Support portal on [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C964bd97b1a2f43eb561108d885323903%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637405798044450246%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Z4o2c7zU8qATaqAtPw2EHEwYRoDAzr3AmC4BlRBA5kE%3D&reserved=0 | https://fareye.freshdesk.com ] to check the details. 
Thanks, 
Namita Arora, Technical Engineer | FarEye 
Contact :- +91 7065956595 

	
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