Subject: Re: Transaction Failed, order not placed - Ticket ID 1629428
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 11 Nov 2020 17:13:44 -0700 (MST)

Hi Team, 

Please assist in closing the below case. Thank you fo ryour help! 

Regards, 
Apoorv 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Tuesday, November 10, 2020 1:09:49 PM 
Subject: Transaction Failed, order not placed - Ticket ID 1629428 

Dear team, 

The customer is complaining that his account has been debited, but we are unable to see any orders. 

Amount - AED 130.00 
Customer [email-masked] 
Mobile number-0523238024 
Transaction number-567525 

Kindly assit. 

Regards, 
Nikhil.