Subject: Re: Refund followup // 2000389153 // 1644519
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Nitesh Singh <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 11 Nov 2020 16:26:26 -0700 (MST)

Hi Team, 

Please assist in closing the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Wednesday, November 11, 2020 5:58:00 PM 
Subject: Refund followup // 2000389153 // 1644519 

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : Oct 30, 2020 

Order ID: 2000389153 
Return Tracking ID: 45350810525 
Assistance Required: Need refund to customer 
RMA: 1000123237 

Issue Description: Customer raised a return request for 2 item and handed over to the courier team. Tracking status shows that items returned to Warehouse, however customer didn't received the refund. 

Child ticket: 1656576 has been created but no action on the same. 

Kindly look into the issue and refund the customer 

Regards, 
Nitesh