Subject: Undeliverable: Re: Product Quality Issue/ Store Complaint - 1565527
From: <[email-masked]>
To: <[email-masked]>
Date: Wed, 11 Nov 2020 18:41:36 +0000

[https://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470]
Your message to [email-masked] couldn't be delivered.
isha.gupta wasn't found at landmarkgroup.com.
apoorv  Office 365      isha.gupta
Action Required                 Recipient
Unknown To address

How to Fix It
The address may be misspelled or may not exist. Try one or more of the following:

  *   Send the message again following these steps: In Outlook, open this non-delivery report (NDR) and choose Send Again from the Report ribbon. In Outlook on the web, select this NDR, then select the link "To send this message again, click here." Then delete and retype the entire recipient address. If prompted with an Auto-Complete List suggestion don't select it. After typing the complete address, click Send.
  *   Contact the recipient (by phone, for example) to check that the address exists and is correct.
  *   The recipient may have set up email forwarding to an incorrect address. Ask them to check that any forwarding they've set up is working correctly.
  *   Clear the recipient Auto-Complete List in Outlook or Outlook on the web by following the steps in this article: Fix email delivery issues for error code 5.1.10 in Office 365<https://go.microsoft.com/fwlink/?LinkId=532972>, and then send the message again. Retype the entire recipient address before selecting Send.

If the problem continues, forward this message to your email admin. If you're an email admin, refer to the More Info for Email Admins section below.

Was this helpful? Send feedback to Microsoft<https://go.microsoft.com/fwlink/?LinkId=525921>.
________________________________

More Info for Email Admins
Status code: 550 5.1.10

This error occurs because the sender sent a message to an email address hosted by Office 365 but the address is incorrect or doesn't exist at the destination domain. The error is reported by the recipient domain's email server, but most often it must be fixed by the person who sent the message. If the steps in the How to Fix It section above don't fix the problem, and you're the email admin for the recipient, try one or more of the following:

The email address exists and is correct - Confirm that the recipient address exists, is correct, and is accepting messages.

Synchronize your directories - If you have a hybrid environment and are using directory synchronization make sure the recipient's email address is synced correctly in both Office 365 and in your on-premises directory.

Errant forwarding rule - Check for forwarding rules that aren't behaving as expected. Forwarding can be set up by an admin via mail flow rules or mailbox forwarding address settings, or by the recipient via the Inbox Rules feature.

Recipient has a valid license - Make sure the recipient has an Office 365 license assigned to them. The recipient's email admin can use the Office 365 admin center to assign a license (Users > Active Users > select the recipient > Assigned License > Edit).

Mail flow settings and MX records are not correct - Misconfigured mail flow or MX record settings can cause this error. Check your Office 365 mail flow settings to make sure your domain and any mail flow connectors are set up correctly. Also, work with your domain registrar to make sure the MX records for your domain are configured correctly.

For more information and additional tips to fix this issue, see Fix email delivery issues for error code 5.1.10 in Office 365<https://go.microsoft.com/fwlink/?LinkId=532972>.

Original Message Details
Created Date:   11/11/2020 6:41:28 PM
Sender Address: [email-masked]
Recipient Address:      [email-masked]
Subject:        Re: Product Quality Issue/ Store Complaint - 1565527

Error Details
Reported error: 550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient [email-masked] not found by SMTP address lookup
DSN generated by:       DB8PR09MB2859.eurprd09.prod.outlook.com

Message Hops
HOP     TIME (UTC)      FROM    TO      WITH    RELAY TIME
1       11/11/2020
6:41:28 PM      mail.lsmindia.com       mail.lsmindia.com       ESMTP   *
2       11/11/2020
6:41:28 PM      mail.lsmindia.com       localhost       ESMTP   *
3       11/11/2020
6:41:30 PM      localhost       mail.lsmindia.com       ESMTP   2 sec
4       11/11/2020
6:41:30 PM      mail.lsmindia.com       localhost       ESMTP   *
5       11/11/2020
6:41:31 PM      localhost       mail.lsmindia.com       ESMTP   1 sec
6       11/11/2020
6:41:32 PM      mail.lsmindia.com       AM5EUR03FT033.mail.protection.outlook.com       Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    1 sec
7       11/11/2020
6:41:33 PM      AM5EUR03FT033.eop-EUR03.prod.protection.outlook.com     AM5PR0701CA0001.outlook.office365.com   Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    1 sec
8       11/11/2020
6:41:33 PM      AM5PR0701CA0001.eurprd07.prod.outlook.com       DB8PR09MB2859.eurprd09.prod.outlook.com Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    *

Original Message Headers

Date: Wed, 11 Nov 2020 11:41:28 -0700 (MST)
From: Apoorv Joshi <[email-masked]>
To: isha gupta <[email-masked]>
CC: Seeta Seeta <[email-masked]>,
        Abhishek Bargaonkar <[email-masked]>,
        Shakeeb Arsalan <[email-masked]>,
        "Fauzan Ahmad, Musalman" <[email-masked]>,
        escalations dxbteam <[email-masked]>
Subject: Re: Product Quality Issue/ Store Complaint - 1565527

Subject: Re: Product Quality Issue/ Store Complaint - 1565527
From: Apoorv Joshi <[email-masked]>
To: isha gupta <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 11 Nov 2020 11:41:28 -0700 (MST)

Hi Team,

Apologies for previous email. Please ignore it as the attached files were not sent.

Please assist in closing the below Product Quality issue for a Store purchase. Customer no longer has the invoice.

Customer can be reached on 0501445400
Territory- UAE

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]>
To: "isha gupta" <[email-masked]>
Cc: "Seeta Seeta" <[email-masked]>, "Abhishek Bargaonkar" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "escalations dxbteam" <[email-masked]>
Sent: Wednesday, November 11, 2020 11:42:55 PM
Subject: Product Quality Issue/ Store Complaint - 1565527

Hi Team,

Please assist in closing the below Product Quality issue for a Store purchase. Customer no longer has the invoice.

Customer can be reached on 0501445400

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Abhishek Bargaonkar" <[email-masked]>
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Sent: Wednesday, November 11, 2020 11:38:26 PM
Subject: Re: Quality Issue( 1565527)

Hi Team,

Any update on this?

Customer has complained that he has bought the Shoes from the Shoemart Store City Centre Me'aisem. Customer bought this item 1.5 year ago and did not wear the shoes after March 2020. As per the customer he has kept the shoes well stored for future use.

Shoes got the fungus and mold on it over the time and customer has shared the picture of the items and price of the shoes piad by customer is AED 239.00.

Customer contact number: 0501445400.

Kindly look into this and do the needful.

Regards,
Abhishek Borgaonkar

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