Subject: Re: Refund initiate partially: Case id - 1610291 Order Number: 6220570781
From: Manish Kumar <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 10 Nov 2020 23:34:58 -0700 (MST)

Any update on the below concern? 

From: "Manish Kumar" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, November 7, 2020 5:50:47 PM 
Subject: Refund initiate partially: Case id - 1610291 Order Number: 6220570781 

Hi Team, 

Kindly note that we are not getting any response on the Child ticket# 1636879 which was created on 1/11/2020 

Please note that the customer has informed the he has returned two items (Lee Cooper Logo Print Cap with Hook and Loop Closure and Skechers Women's Textured Low Top Walking Shoes). 

However, the refund status for the one item is Refund in-progress and and the other item it is Submitted to the warehouse. 

Problem statement: Refund Not initiated yet 

Case id - 1610291 
Order Number: 6220570781 
Order Created: 9/1/2020 
Tracking id - 46177426083 

Return request created: 9/9/2020 
RMA - 24140345 

Assistance Required: We request you to please look into the issue if we have recieved both the items and process the refund for the same as it has been pending since September. 

Regards, 
Manish