Subject: Re: RE: Order Status Updation - 6232923609
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Nov 2020 03:10:14 +0000

Dear Vishwajeet,         As your concern has been addressed and resolved hence we are proceeding with the ticket # 173391 closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.     After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.     Please provide your valuable feedback.           An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.       You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/fda20dc638ca755be1a4c659d9cd09469f1407507de8230d51f9695dffb12e7e or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.                      Thanks,     Sanjeev Pandey,     Technical Engineer       FarEye- Enabling Digital Logistics Call: +91 70-6595-6595       7+ Mentions    Digital Disruptor    Recognized    Chicago   |   London   |   Dubai   |   Singapore   |   India                                              Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Tue, 10 Nov at  3:45 PM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Vishwajeet, 
   
 We have successfully updated the shared AWB, please check and confirm the same. 

 
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/fda20dc638ca755be1a4c659d9cd09469f1407507de8230d51f9695dffb12e7e or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

 

               
 
Thanks, 

 
     
Vikash Kumar,    
 Technical Engineer 

 
   
FarEye- Enabling Digital Logistics 
 Call: +91 70-6595-6595  

 

 7+ Mentions 

 Digital Disruptor 

 Recognized 

 Chicago   |   London   |   Dubai   |   Singapore   |   India 

 

 

  

   

     

               
 Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

 
                           
                            On
                            Tue, 10 Nov at  2:58 PM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Vishwajeet, 
   
 Greetings from FarEye !!!  We would like to inform you that we have received your concern regarding status update, we are working on the same and will update you soon.   

   
 
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/fda20dc638ca755be1a4c659d9cd09469f1407507de8230d51f9695dffb12e7e or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

 

               
 
Thanks, 

 
     
Vikash Kumar,    
 Technical Engineer 

 
   
FarEye- Enabling Digital Logistics 
 Call: +91 70-6595-6595  

 

 7+ Mentions 

 Digital Disruptor 

 Recognized 

 Chicago   |   London   |   Dubai   |   Singapore   |   India 

 

 

  

   

     

               
 Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

 
                           
                            On
                            Tue, 10 Nov at  2:55 PM
                            ,  Vishwajeet Singh <[email-masked]>  wrote:
                             
 Dear

@FarEye Support Team, 

  

 Pl update the status as returned & confirm time stamp is given below. 

  

 
 
27 Oct 2020 10:03:00 AM

 

 
 Regards, 

 VJ 

 Supply Chain || Landmark Group 

 Landmark Tower, 18th Floor , Dubai Marina 

 UAE M     +971-585429874 

 UAE P      +971-45174259 

 KSA M     +966-596014307 

 

 

 
From: Mohd Imran <[email-masked]>  
Sent: Tuesday, November 10, 2020 11:59 AM 
To: Vishwajeet Singh <[email-masked]>; Shatakshi Pandey <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: RE: Order Status Updation - 6232923609 

 

   
 
 Hi Vishwajeet / Shatakshi, 

 

 Please help us to get this order marked as RTO on fareye. 

 

 AWB # CRDSAL0080181420 

 

  

 

 
 
Regards,

 
 Mohd. Imran 

 Customer Support WEB TEAM. 

 Landmark Tower, Dubai 

 +971-45172116 

 

 

 
From: Apoorv Joshi <[email-masked]>
 
Sent: Tuesday, November 10, 2020 2:53 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: Order Status Updation - 6232923609 

 

   

External email sender, please take precaution.

 

 
 Hi Team, 

 

   

 
 With reference to the order number: 6232923609 

 
 
 AWB: CRDSAL0080181420 

 

   

 
 This order is RTO as per tracking and we escalated this to Saudi post on Oct 26, 2020 regarding this order as the status on tracking was still showing Return to office
 but no response from them since then. 

 

   

 
 Since the order is RTO now the order status is still showing In progress and In transit. Kindly assist in updating the same to NDR so the customer can receive their
 refund instead. 

 

   

 
 Thank you for your help! 

 

   

 
 Regards, 

 
 
 Apoorv 

 

 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com